Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

As an Account Manager, you will be a key member of the Glovo Account Management team, responsible for a portfolio of SMB partners. You will collaborate with small and medium-sized local brands, stores, and restaurants, helping them scale their business on Glovo and grow revenues through continuous optimization and partnership development.

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).

• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.

• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross-selling and upselling).

• Ensure that Glovo has the best content by signing exclusivities with partners.

• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).

• Improve Glovo’s revenue through commission renegotiation and selling assets.

• Understand, build action plans, and follow up on churned and inactive partners.

• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• At least 1 year of experience in high-performance account management or Business Consultancy.

• Currently pursuing a Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.

• Comfortable working in a high growth and high-performance start-up with a fast pace.

• Computer literate; good knowledge of Google Docs and MS Office, Excel.

• Excellent Local Language and English skills.

• Strong Commercial skills.

• Good communication and interpersonal skills.

• Project management skills, highly organized and detail-oriented.

• Problem solver, data-driven with an analytical approach.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.