ABOUT THE ROLE

Function: Customer Development

Reports to: National Sales Manager Kazakhstan

Scope: Local

Location: Almaty

Terms & Conditions: full time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are ready for developing the execution strategy, building and executing customer strategies and business plans on a regional/category basis, establishing and implementing short to mid-term customer development plans and growth strategies, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Analyze available data sources to achieve the regional/category/customer growth.

• Prepare sales and trade activities budget forecast to achieve optimal profitability.

• Propose investment decisions based on return ratios, develop effective promotion plans.

• Negotiate and develop the relationship with customers.

• Ensure 100% presence of portfolio on the shelves.

• Plan, execute and analyze the results of detailed activity plans that are developed in line with the category priorities and customer profitability.

• Providing detailed customer plans applied in a very effective way at the stores, to make an agreement with the customers and sharing these with the field executives.

• Closely follow and share the customer strategies and performances together with the competitor’s trends and actions to foresee the opportunities in the category.

• Make sure that the budget follow-ups are carried out in line with the procedures.

• Plan and actualize monthly, quarterly and annual growth targets.

• Following up and reporting and Competitors’ market shares and activations.

• Visit sales points regularly and frequently and report trade view & results.

• Conduct business trips to the accountable regions.

• Comply with company’s policies, procedures and guidelines on competency standards, quality, environment, occupational safety and health.

WHAT YOU WILL NEED TO SUCCEED Experiences & Qualifications

• Sales, analytical skills, self-discipline, negotiation skills, ability to ensure task completion

• Growth mindset, customer & consumer focus, accountability and responsibility

• Minimum 3 years of Key Account Management experience

• University degree in related field (MBA will be a plus)

• Proficiency in Kazakh and Russian (essential) and advanced English

• Knowledge of MS Office programs

• Strong influencing, negotiation, and communication skills

Skills

• Strong analytical capabilities with bias to drive the action.

• Ability and drive to work independently.

• Excellent interpersonal skills and ability to work with a diversified team.

• English Language upper intermediate (B2)

• Excellent engagement, and communication skills

• Personal Mastery and Effectiveness

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds one's own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invest time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.