Product Growth Manager / Customer Success Manager (m/f/d) Digital B2C Solutions

What we achieve together

In your role as Customer Success Manager (f/m/d) Digital B2C Solutions, you will actively shape how our digital products and services support millions of users from the very first installation, ensuring a reliable, intuitive, and efficient experience. In the Digital B2C Solutions department, we develop applications such as the myVaillant App, the myVaillant Web Portal, as well as services like EnergiePlus and OptimierungPlus.

• The continuous improvement of our digital customer journeys is driven with a clear focus on user needs and measurable added value

• Insights from analytics tools, user studies, and direct customer feedback are systematically analyzed through tools, studies, and interviews and translated into concrete improvements

• You develop cross-product customer journeys that deliver an outstanding and intuitive customer experience

• As an advocate for the end-customer target group, you work closely and collaboratively with the Product Owners to embed and drive the user perspective

• Using your strong business and technology understanding, you regularly measure, analyze, and transparently report customer satisfaction

• You plan and coordinate product launches and releases and act as the central point of contact for all country organizations

What makes us successful together

• Solid professional experience in the field of customer centricity, with a strong user focus and the motivation to continuously improve digital products for millions of our end customers internationally

• Very good user knowledge of Jira, Confluence, MS Office, Google Analytics, and HotJar

• Extensive experience in international and interdisciplinary collaboration within complex organizational structures

• In-depth expertise in methods and tools for analyzing and optimizing user experiences, combined with the motivation to apply these tools in day-to-day work

• User-centered working style, strong communication skills, creativity, and confidence in managing a wide range of stakeholders in a structured manner, including project management experience

• Qualification: Master’s degree in business administration, engineering, computer science, or a comparable qualification, as well as fluency in English and good German language skills

What you can count on

• Hybrid Work: We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily work from a country within the European Union

• Flexible working hours: We offer flexible working hours so that family and career can be coordinated individually

• Salary: We offer an attractive remuneration package in accordance with the NRW IG Metall collective wage agreement, including vacation pay and Christmas bonus

• You will work in a fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business

• Development: Our development programs "GROW, EVOLVE, LEAD and EXCEL" prepare high potentials for the next career step