Senior Quality Expert Service Monitoring (m/f/d)

What we achieve together

In global quality management, you take on a key role in sustainably increasing customer satisfaction and reducing warranty costs. You work in an international, highly cross-functional environment and act as a connecting link between markets, service, research and development, and program management – far removed from a traditional factory setting.

• In your role, you are responsible for service monitoring in the international markets and make a measurable contribution to improving service quality and reducing warranty costs

• Together with our international sales and service organizations as well as central functions such as Service, R&D, and Program Management, you conduct Market Quality Reviews and consistently drive derived actions forward

• By analyzing relevant KPIs related to service, installation, and data quality, you identify improvement opportunities and support their sustainable implementation

• You prioritize quality-related deviations, initiate the defect resolution process, and ensure transparency across countries and functions

• As an extended project member, you contribute to product development projects and are responsible for installation and service FMEAs, among other tasks

• You support the planning and follow-up of warranty actions and warranty costs within the Vaillant Group

What makes us successful together

• Qualification: You have a completed degree (Diploma or Master’s) in industrial engineering, engineering, or a comparable technical qualification

• You bring solid or several years of proven professional experience in quality management, ideally in an international environment

• Skills: You possess excellent knowledge of quality methods such as Six Sigma, FMEA, and 8D, as well as a strong understanding of service and customer service processes

• Nice to have: Experience in heating, ventilation, and air conditioning technology is an advantage

• Personality: Your assertiveness, strong analytical skills, and excellent communication and teamwork abilities enable effective collaboration in cross-functional networks

• You communicate fluently in English and very well in German, and you navigate confidently in an international environment

What you can count on

• Hybrid Work: We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily work from a country within the European Union

• Flexible working hours: We offer flexible working hours so that family and career can be coordinated individually

• Salary: We offer an attractive remuneration package in accordance with the NRW IG Metall collective wage agreement, including vacation pay and Christmas bonus

• You will work in a fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business

• Development: Our development programs "GROW, EVOLVE, LEAD and EXCEL" prepare high potentials for the next career step

• Buy vacation days: Whether you need a longer break for a vacation, more time with your family or simply a break from your daily work routine - purchasing additional vacation days gives you the chance to take an extended break