Mid-Level
SAP Order to Cash AMS Consultant (m/f/d)
What we achieve together
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Acting as the central lead for SAP Order-to-Cash Application Maintenance Support (AMS), you ensure stable operations, transparent coordination, and effective stakeholder management
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You take end-to-end ownership of incidents, service requests, changes, and problem management, monitoring 2nd-level support activities and escalations while ensuring timely resolution in line with agreed SLAs
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By performing and moderating initial problem analyses, you enable fast, structured troubleshooting and support sustainable solution design
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In close collaboration with internal IT teams, you steer, coordinate, and challenge external AMS service providers to deliver high-quality, process-aligned results
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You act as a quality gate prior to implementation, ensuring compliance with global process standards and SAP template requirements
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By bridging support and project organisations, you proactively identify improvement opportunities and contribute to documentation, standardisation, and knowledge management
What makes us successful together
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Qualifications: You hold a university degree in Information Technology, Business Informatics, Business Administration, or a comparable field
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Experience: You bring at least three years of hands-on experience in SAP Order-to-Cash environments, ideally in support or consulting roles
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Know-how: You combine strong end-to-end Order-to-Cash process knowledge with solid SAP Sales and Distribution expertise and a structured troubleshooting mindset
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Nice to have: Experience in IT service management or global, multi-country SAP landscapes as well as familiarity with system integrations such as customer relationship management platforms
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Personality: You work proactively and in a solution-oriented manner, communicate clearly across different stakeholder groups, and feel confident taking ownership in dynamic environments
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Language: You are fluent in English and are comfortable working in an international, cross-functional setup
What you can count on
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Hybrid Work: We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily work from a country within the European Union
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Buy vacation days: Whether you need a longer break for a vacation, more time with your family or simply a break from your daily work routine - purchasing additional vacation days gives you the chance to take an extended break
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Onboarding: Our clearly structured onboarding process, including an Onboarding App, enables us to integrate new employees into Vaillant Group quickly and in a targeted manner
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Health management: We offer comprehensive preventive health counseling & measures
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Individual development: Our development programs "GROW, EVOLVE, LEAD and EXCEL" prepare you for the next step in your career
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