Manager, Benefits Process Design & Optimization Lead (GBSC People & Capability)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Benefits Process Design & Optimization Lead (GBSC People & Capability)

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Who is GBSC? The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product.

About the Role The Manager, Benefits Process Design & Optimization Lead is responsible for designing, optimizing, and continuously improving global benefits processes to ensure they are standardized, compliant, employee centric, and digitally enabled across countries. This role applies leading practice process architecture, documentation, governance enablement frameworks, and optimization initiatives across the end to end benefits lifecycle—including benefit eligibility, enrollment, life event changes, ongoing administration, vendor interactions, employee communications, reporting, and post event activities—while partnering closely with regional Benefits teams, Technology, Risk, and external providers. The role enables consistent benefits outcomes and improved employee experiences by defining scalable process standards, controls, and metrics that support Mastercard’s broader modernization and automation agenda, while execution accountability remains with regional and in country Benefits teams. Success in this role requires working in close alignment with Benefits leadership to translate strategic direction into executable, scalable, and continuously improving process outcomes.

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Key Responsibilities

• Partner with Benefits leadership to support global benefits process design and optimization efforts, contributing insights, analysis, and structured frameworks that inform the evolution of future state process standards across the benefits lifecycle.

• Enable and support the development, alignment, and use of benefits process flows and documentation by partnering with Benefits and related teams to ensure artifacts are clear, practical, and reflective of agreed upon operating models; support consistent understanding and execution across regions while accounting for local regulatory, plan design, and business requirements.

• Provide structured analysis and recommendations to Benefits leadership on global versus localized benefits approaches, helping articulate global standards and permissible country level variation; assess process variation and present fact based insights to support leadership decision making.

• Act as a process design lead and trusted advisor for benefits related changes, system enhancements, vendor transitions, country implementations, and operating model evolution—translating business needs into tangible, prioritized process requirements aligned to Benefits strategy.

• Partner with Product & Engineering to simplify, automate, and optimize benefits processes and data flows, ensuring designs align to Workday Benefits capabilities and third party provider integrations.

• Support enhancement testing by providing relevant use cases and executing user testing to validate optimized process designs are viable, system enabled, and fit for purpose.

• Leverage benefits process performance metrics to identify trends, prioritize optimization opportunities, and track continuous improvement over time.

• Support cross functional and vendor process alignment by partnering with P&C, Legal, Tax, Risk & Compliance, and benefits providers to promote service quality, regulatory adherence, data privacy, security, and operational efficiency.

• Assess benefits process impacts of policy changes, acquisitions, technology advancements, workforce changes, and regulatory developments; support impact analysis, documentation updates, and stakeholder communications.

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Qualifications & Leadership Profile

• 7+ years of experience in global benefits administration, benefits process design, or shared services environments, with strong knowledge of multi country benefits programs, regulatory requirements, and operational controls.

• Demonstrated experience designing, standardizing, and enabling end to end processes within complex, matrixed, global organizations—ideally within a Global Business Services, consulting, or transformation led model.

• Strong working knowledge of HR and benefits technology/vendor ecosystems (for example, Workday Benefits and third party administrators), including process enablement for automation and workflow tools.

• Proven understanding of audit requirements, regulatory reviews, and risk management expectations, with the ability to translate control needs into practical, scalable process design.

• Advanced analytical and problem solving skills, with the ability to balance precision, scalability, and employee experience in regulated environments.

• Strong stakeholder management and communication skills, with the ability to influence without direct authority across regions, functions, and leadership levels.

• Enterprise first mindset with clear accountability for process integrity, quality, and continuous improvement, paired with a calm, structured, and pragmatic decision making approach.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.