Loan Operations Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A resolute team member who is committed to meeting your needs today and tomorrow.

On the leading edge: We are innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust.

What you’ll do: As a Loan Operations Specialist – Comprehensive Role, you will be responsible for a wide range of duties spanning onboarding, servicing, payments, and participation loans. Your role will ensure operational excellence, data accuracy, and an exceptional customer experience.

• Administer the direct input, verification, and ongoing maintenance of loans in the bank's core operating system.

• Focus on the accurate onboarding of Commercial, SBA, Participation, and Syndication loans.

• Ensure records are accurate, complete, and properly retained to meet compliance and regulatory standards.

• Collaborate with internal team members to validate loan information and provide support for all channels of the loan portfolio.

• Process loan payments and advances while adhering to internal compliance guidelines.

• Respond to inquiries from internal and external customers with a thorough understanding of loan structures, documentation, and system operations.

• Assist in completing recurring tasks, including system updates, payment reconciliations, and monthly reporting.

• Adapt to changing processes and environments, identifying opportunities to streamline servicing procedures.

• Share expertise on best practices for Participation and Syndication loans with team members and management.

• Work closely with all areas of Loan Operations to maintain consistent knowledge of processes and procedures across the organization.

• Support other Loan Operations functions as needed to meet business demands, particularly during peak periods.

• Develop and assist in implementing plans to identify, source, and execute industry best practices for loan processing and servicing.

What do you need?

• 3-5 years of previous experience within Loan Operations and/or Bank Operations required.

• Hands-on experience with onboarding, servicing, Participation/Syndication loans required.

• Strong knowledge of Commercial, SBA, Participation and Consumer loan operations.

• Ability to interpret financial reports, legal loan documents, and complex loan structures.

• Strong customer service focus with excellent verbal and written communication abilities.

• Proven adaptability in a fast-paced, dynamic environment.

Technology Skills:

• Advanced experience with core banking systems (IBS preferred).

• Proficiency in Finastra LaserPro, Salesforce, and nCino platforms.

• Proficient with Microsoft Office Suite.

• Ability to embrace and leverage AI technology for operational improvements.

Availability:

• Flexibility to work extended hours during peak periods (e.g., month-end, quarter-end, year-end).

• Hybrid work schedule requiring presence in Malvern on key days.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.