Performance Manager

Job Description

Overview

The Performance Manager is responsible for leading performance monitoring, analyzing operational metrics, and driving continuous improvements to meet the Employer’s objectives within metro Operations & Maintenance (O&M). This role ensures that all O&M Contractors achieve their contractual performance targets by closely tracking KPIs, identifying deviations, and implementing corrective strategies. The position requires strong analytical expertise, experience in driverless metro operations planning, and the ability to manage performance frameworks, data systems, and stakeholder expectations. The Performance Manager also plays a vital role in evaluating performance trends, ensuring data integrity, and supporting decision-making through structured reporting and analysis.

Your role

Performance & KPI Oversight

• Lead monitoring and analysis of operational performance across metro services

• Ensure each O&M Contractor meets contractual performance requirements

• Track and analyse deviations from targeted performance metrics

• Measure, evaluate, and audit contractor performance against defined KPIs

• Identify trends, risks, and opportunities for operational improvement

Corrective Action Management

• Ensure O&M Contractors propose and implement effective corrective measures

• Evaluate effectiveness of corrective actions and adjust strategies as required

• Review and oversee RAMS (Reliability, Availability, Maintainability, Safety) analysis

• Ensure continuous improvement in contractor performance and service delivery

Data & Digital Systems

• Review and analyze operational data for accuracy and insights

• Ensure integrity, reliability, and accuracy of performance data

• Develop and maintain dashboards and reports for senior management

• Ensure cyber integrity and security of digital performance systems

Stakeholder Engagement

• Liaise with internal teams and O&M Contractors to align performance goals

• Support performance reviews, workshops, and meetings with stakeholders

• Provide insights and recommendations to the Employer and senior leadership

• Facilitate communication between technical, operational, and management teams

About you

• Bachelor’s degree in Information Technology, Operations Management, or related field (Master’s preferred)

• Minimum 10 years of experience in performance management, preferably in rail/metro sector

• Proven experience in operations planning, especially for driverless metro systems

• Strong analytical, problem-solving, and decision-making skills

• Experience in KPI management, performance frameworks, and reporting systems

• Good understanding of RAMS and operational performance metrics

• Excellent communication and stakeholder management skills

• Ability to interpret complex data and recommend actionable insights

• Proficiency in data analysis tools, dashboards, and reporting systems

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

• Tax-free salary.

• Life insurance coverage.

• Medical insurance.

• Annual leave balance.

• Company gratuity scheme.

• Discretionary bonus program.

• Annual flight contribution.

• Transportation & housing allowances.

• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.