Solution and Key Account Manager

Job Title

Solution and Key Account Manager

Job Description

Join Philips in a highly strategic role as a Senior Key Account & Solution Manager, where you will drive growth and innovation in the healthcare sector across Thailand. Based in Bangkok, this senior leadership position is pivotal for advancing Philips' presence in the region, requiring a seasoned professional with extensive experience in healthcare strategies and executive-level decision-making.

As a direct report to the Country Leader for Health Systems, you will spearhead transformative initiatives aimed at enhancing client relationships, maximizing key account potential, and delivering sustainable growth. Your expertise in market insights and strategic foresight will be critical to navigating complex business landscapes and aligning our operations with global best practices. This position demands exceptional leadership skills to mentor and inspire teams, fostering a culture of excellence and collaboration while ensuring compliance with Philips' high standards of integrity.

Your role:

• Formulates the future strategic directions within the domain, analyses current trends, identifies potential opportunities, and challenges, and develops strategies to drive growth and achieve long-term objectives.

• Evaluates the relevance of key accounts for the company by assessing the value of new developments and identifying new opportunities, ensuring that each account's potential is maximized.

• Analyses market trends, understands customer needs, monitors global developments related to key accounts that are crucial for the business, evaluates how these changes might affect the company's strategy, operations, and overall objectives to ensure alignment with business goals.

• Executes customized strategic account plans that align precisely with the unique objectives and requirements of each key account, ensuring targeted initiatives and actions drive mutual growth and satisfaction.

• Addresses and resolves moderate to high-complex issues or conflicts with key accounts promptly, ensuring that customer satisfaction remains high and maintaining strong, positive relationships.

• Acts as the main point of contact between key accounts and internal teams, ensures seamless communication, coordinates efforts across departments and delivers tailored solutions to maintain customer satisfaction and strengthen business relationships.

• Develops, builds, and strengthens long-term relationships with stakeholders, and manages and oversees the budget for key accounts, ensuring financial goals are achieved and resources are allocated efficiently to optimize performance and meet customer needs.

• Stays updated on market trends, competition, technological advancements, customer dynamics and societal changes related to key accounts, demonstrating a thorough understanding of the company's position and business interests, ensuring regular updates to sales data in the Customer Relationship Management System in line with Company policies and KPI's.

• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.

• Provides guidance, mentorship, and support to junior professionals, nurtures their professional development, and facilitates collaboration and knowledge sharing across the team.

You're the right fit if:

• Extensive experience (10+ years) in the healthcare industry, with proven strategic leadership skills and a minimum of 5 years in senior management.

• Exceptional interpersonal and communication abilities, with a track record of influencing senior-level stakeholders.

• Demonstrated expertise in strategic planning, market analysis, and delivering impactful results. Comprehensive understanding of the healthcare market in Thailand is essential.

• Proven ability to navigate complex business environments and thrive in a multinational corporation setting.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.