TCC Liaison Officer

Job Description

Overview

The TCC Liaison Officer plays a critical role in ensuring effective coordination between the Transportation Control Centre (TCC) and operational teams during the Operations & Maintenance (O&M) phase of a metro system. This role supports smooth traffic management, efficient incident handling, and seamless communication across all stakeholders. The TCC Liaison Officer contributes to real-time operational decision-making, ensures timely information flow, and helps maintain service reliability and safety standards. The position requires strong coordination skills, the ability to work in high-pressure environments, and experience in metro or transportation systems.

Your role

• Facilitate coordination between the Transportation Control Centre (TCC) and operational teams

• Ensure efficient traffic management and operational continuity across the metro network

• Act as the primary liaison during incident response and service disruptions

• Ensure timely communication, escalation, and resolution of operational issues

• Support TCC in real-time monitoring and operational decision-making

• Coordinate dispatch activities and ensure alignment with field teams

• Maintain accurate and timely information flow between TCC and on-ground personnel

• Assist in development and implementation of incident management protocols

• Ensure adherence to safety standards and operational procedures

• Collaborate with O&M Contractors, technical teams, and Employer representatives

• Support operational reviews, reporting, and performance assessments

About you

• Bachelor’s degree in Transportation, Traffic Management, or related field

• Minimum 5 years of experience in transportation or metro/rail operations

• Strong understanding of transportation management systems and control room operations

• Experience in incident management and operational coordination

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills

• Ability to work effectively in high-pressure, real-time environments

• Good problem-solving and decision-making skills

• Familiarity with operational procedures and safety standards

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

• Tax-free salary.

• Life insurance coverage.

• Medical insurance.

• Annual leave balance.

• Company gratuity scheme.

• Discretionary bonus program.

• Annual flight contribution.

• Transportation & housing allowances.

• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.