Food Service Specialist Lead

Entity: Customers & Products

Job Family Group: Retail Group

Job Description: Summary

The Food Offer Specialist Team Leader provides strategic leadership, coaching, and direction to a team of Food Offer Specialists responsible for restaurant operations across deli, QSR and FSR concepts within assigned regions. This role serves as the primary people leader, ensuring Food Offer Specialists are effectively developed, supported, and aligned to company priorities while protecting brand integrity and driving strong financial and operational performance.

The Food Offer Team Leader establishes a culture of accountability, continuous improvement, and safety, while acting as a key connector between franchise brand partners, TA Marketing and Food Service teams, field leadership, and sites. Through intentional coaching, clear expectations, and hands‑on leadership, this role ensures consistent execution of food programs and measurable results in sales, margin, labor, inventory, and EBITDA.

Duties and Responsibilities

Leadership & People Development (Primary Focus)

• Lead, coach, and develop a team of Food Specialists to ensure high performance, strong engagement, and consistent execution across all assigned restaurant concepts.

• Establish clear expectations, priorities, and performance standards, holding team members accountable for results while providing ongoing guidance and support.

• Conduct regular one‑on‑one coaching sessions, field ride‑alongs, and performance reviews focused on skill development, discernment, and leadership growth.

• Build leadership capability within the team by modeling effective communication, problem solving, decision‑making, and change leadership.

• Partner with P&C and Operations leadership on talent planning, onboarding, succession planning, and performance management.

• Serve as the gatekeeper for MIT training, overseeing weekly progress, ensuring full curriculum completion, and maintaining certified training units across brands.

Brand & Program Leadership

• Ensure Food Specialists consistently serve as brand champions and subject‑matter experts for all assigned Deli, QSR and FSR concepts.

• Responsible for ensuring that all 3rd party brand audits keep TA in good standing with the brands.

• Provide oversight and direction for the planning, rollout, and execution of brand programs, promotions, and operational initiatives.

• Partner with Marketing and Food Service teams to align field execution with brand strategies, innovation efforts, and consumer insights.

• Able to represent the company at meetings, trade shows, and conventions as needed.

Field Support, Coaching, & Communication

• Set expectations for effective field engagement, ensuring Food Specialists maintain strong, consistent communication with site and restaurant leadership.

• Coach team members on delivering impactful training, operational guidance, and performance feedback to restaurant managers.

• Provide leadership oversight for new restaurant installations, remodels, and operational program launches.

• Serve as a partner concern point for complex operational, people, or brand issues in the field.

Performance & Financial Management

• Lead the team in driving targeted EBITDA, sales, margin, labor efficiency, and shrink performance across regions.

• Review and analyze financial results, inventory data, and operational KPIs, coaching Food Specialists on using insights to improve performance.

• Ensure strong financial competence across the region, including understanding P&L drivers, budgets, coverage ratios, and expense management.

• Partner with Food Specialists and site leadership to address turnover trends and implement effective retention strategies.

Cross‑Functional Collaboration & Representation

• Act as a key liaison between Food Specialists and cross‑functional partners including Marketing, TA food team, category managers, Loss Prevention, and Operations.

• Support Loss Prevention initiatives and assignments as needed.

• Champion continuous improvement by finding opportunities to strengthen programs, processes, and execution across the food offer.

Safety, Compliance & Culture

• Promote and model a strong safety‑first culture, ensuring Food Specialists actively identify risks and reinforce safe behaviors in the field.

• Oversee and reinforce all Food Safety and general safety standards as part of ongoing operational performance.

• Ensure consistent communication and adherence to all operational, safety, and regulatory requirements.

• Reinforce what we value and inclusive leadership practices across all interactions.

Qualifications

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in restaurant operations, food service leadership, marketing, or multi‑unit operations.

• Servsafe certification or able to pass

• Proven experience leading, coaching, and developing high‑performing teams.

• Strong financial competence with the ability to coach others on P&L drivers and performance metrics.

• Excellent communication, influencing, and relationship‑building skills.

• Proficiency in Microsoft Excel, PowerPoint, and Word.

• Willingness for extensive multi‑state travel (approximately 80%); valid driver’s license required7

Competencies

• Leadership Accountability – Takes ownership for team performance and results through clear expectations and follow‑through.

• Coaching & Developing Others – Actively invests in the growth and capability of Food Specialists through feedback, mentoring, and support.

• Adaptability & Change Leadership – Leads teams effectively through transformation and evolving business priorities.

• Communication – Communicates clearly, consistently, and with purpose across multiple levels of the organization.

• Problem Solving & Decision Making – Applies a structured, data‑driven approach to solving operational and people challenges.

• Collaboration & Teamwork – Builds strong partnerships and fosters alignment across functions and regions.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state, or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Working Conditions / Physical Requirements This position will be required to lift and carry merchandise items weighing up to approximately 50 pounds and climb a ladder to reach supplies stored in overhead areas as well as to inspect for cleanliness. Must have the ability to stand/walk for up to ten (10) hours/day and sit for periods up to four (4) hours/day. This position will also be required to regularly operate computer equipment efficiently. Good hand coordination, fine motor skills and manual dexterity will be required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to work within and outside of standard business hours in exterior and interior conditions. Requires frequent car travel, overnight stays, and air travel. Extensive travel is required which will be around 80% of work schedule. All duties must be performed with or without a reasonable accommodation.

Disclaimer This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement Up to 50% travel should be expected with this role

Relocation Assistance: This role is not eligible for relocation

Remote Type: This position is a hybrid of office/remote working

Skills: Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Commercial Acumen, Communication, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, market, Negotiation planning and preparation, Offer and product knowledge {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.