Entry Level
Support Analyst First Line (French-English)
Descripción
Do you speak French and have an intermediate English level? Do you enjoy interacting with people? Then this position might be right for you. We are looking for professionals for immediate placement in one of our client companies. You will find all the information below.
Responsibilities
-
Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
-
Identify, evaluate and prioritize customer problems and complaints.
-
Analyze customer problems and formulate plans of resolution.
-
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
-
Evaluate new services, processes and technologies introduced at the helpdesk.
-
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
-
Work with departmental staff to promote, develop, and maintain strong customer service values.
-
Escalate unresolved issues to support leads, designated (Client) service group.
Job Requirements
-
Mandatory languages: French and intermediate english level
-
Basic PC Skills
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented
- Experience: No specific experience is required (initial training)
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well CRIT matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.