Entry Level
Support Analyst First Line with French
Descripción
We are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife.
Responsibilities
Interact with customers via telephone, email and the web, providing technical support and problem solving assistance.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.
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