Customer Relationship Executive

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Job Description

Primary Responsibilities:

• Deliver and maintain outstanding client services, exceeding service level expectations

• Attend to client enquiries and provide quotations promptly

• Promote and sell services, including new SGS products and offerings

Specific Responsibilities:

• Process purchase orders, delivery orders, and manage equipment scheduling for delivery, collection, and calibration

• Maintain and update client database and follow up on outstanding payments

• Recall equipment from clients and manage timely troubleshooting and support

• Identify and act upon client feedback and reported issues, liaising with sales, operations, and KAM teams

• Expand business relationships and proactively retain key customers through regular engagement

• Identify new business opportunities and forward leads to the sales team for follow-up

• Build and foster collaboration with internal teams to ensure seamless service delivery

• Ensure availability to customers and provide extra-mile support when required

• Maintain awareness of market trends and the voice of the customer

• Promote a positive image of SGS and comply with the Code of Integrity and Professional Conduct at all times

• Adopt safe behaviour and exercise due regard for health and safety in accordance with SGS policies

• Perform any other duties as assigned by Management

Qualifications

• Diploma in Business, Engineering or equivalent field.

• At least two years of business related or sales experience.

Additional Information

• Well-versed in office skill tools.

• Must be a team player with a customer service-oriented mindset.

• Able to work independently with minimum supervision.

• Able to interact well with peers, management and clients.

• Ensure information is correct between the system and equipment.

• Good communication, negotiation and interpersonal skills

• Acts quickly and responsively

• Works well under pressure in a fast-paced environment.

• Fluent in English and local language

• Applies judgment and acts according to the SGS Standards of Ethics & Integrity.