CYS - Cyber Security Service Manager - GCSC

Job Description:

Leonardo is an international industrial group, among the world's leading companies in Aerospace, Defense and Security, which creates multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the United Kingdom, Poland, the United States, and operates in 150 countries also through subsidiaries, joint ventures and shareholdings. A protagonist in the main strategic programs at a global level, it is a technological and industrial partner of Governments, Defense Administrations, Institutions and companies.

Within the Cyber & Security Solutions Business Area, we are looking for a Cyber Security Service Manager for our Rome Laurentina office.

The resource we identify will be responsible for:

• Supervising that the delivery of managed (MSS) and non-managed services takes place effectively and efficiently, implementing all necessary actions to ensure compliance with contractual commitments (SLA) and dedicating daily to Continual Service Improvement;

• Representing the main interface towards the Customer as well as the point of connection and coordination of the activities of Leonardo's technical verticals dedicated to service delivery;

• Organizing and conducting periodic SERVICE REVIEWS with Customers, in which they represent the progress of the services provided, manage any critical issues and propose solutions, the adoption of new technologies and/or process improvements;

• Coordinating any escalations in case of serious incidents/changes that may impact service delivery;

• Assuming, during the on-boarding phase, the role of Service On-boarding Manager for the governance of activities and the collection of information necessary to define the necessary steps and key elements for the activation of the security services provided for in the contract;

• Drafting and constantly updating relevant deliverables.

Education:

Degree in technical disciplines (STEM) or equivalent culture.

Seniority:

Senior. 5-10 years of work experience in Cyber Security and/or Security Service Manager and/or Management role are required.

Brief experience, even if short, in technical working groups in the Cyber Security service delivery area is welcome.

Technical and IT knowledge and skills:

• Ability to conduct Cyber Security projects in multidisciplinary and multi-service contexts;

• Ability to draft relevant documentation, to support the operational verticals dedicated to the delivery of Cyber services;

• Responsibility and management skills over heterogeneous functional work groups, both local and remote;

• Knowledge of the services provided by a SOC and a Digital Center (RTSM, SDM, SSM, Red Teaming, Threat Intelligence, etc.);

• Knowledge of the start-up phases of managed services, provided by a SOC;

• Knowledge of the technical parameters that characterize each service provided by a SOC;

• Knowledge of the main attack vectors in the current landscape;

• Knowledge of the phases of an ATP attack;

• Knowledge of NIST frameworks and their mapping with services provided by a SOC/Digital Center;

• Knowledge of ITIL Framework content;

• Knowledge of the main Cyber Security technologies (WAF, PROXY, ANTISPAM, FIREWALL, IDS/IPS, SIEM, EDR/MDR);

Language skills:

Knowledge of English language level B1 or higher.

Behavioral skills:

• Analytical skills;

• Problem solving;

• Team working;

• Proactivity;

Other:

Possession of the following certifications would be a plus:

• ITIL v4;

• CISM;

• CISSP;

• ECIH;

• CEH;

Availability for short/medium-term business trips.

Seniority: Senior

Primary Location: IT - Roma - Via Laurentina

Contract Type: Permanent

Hybrid Working: Ibrido