Senior Director, AI Business Enablement and Strategic Insights

LexisNexis Risk Solutions is seeking a Sr Director, Business Enablement and Strategic Insights to drive operational excellence within our internal operations. This role will focus on leveraging AI applications to enhance business productivity and agility, streamline workflows, and deliver measurable efficiency gains across the organization.

This leader will work closely with the Enterprise AI Guild to champion and accelerate adoption of AI tools to drive better, faster, data-informed decisions across the organization, while ensuring that teams balance (a) speed of AI adoption, (b) a philosophy of “extreme reuse” to promote tool/knowledge sharing, and (c) the implementation of safe and responsible AI practices. Key focus will be on partnering with business and technology leaders to create a baseline of current AI usage, create and share use cases across the organization, identify and assess needed tooling, minimize redundant AI tools, and enable systematic tracking and senior-level reporting of impact.

This leader will also lead competitive intelligence and customer insight programs — ensuring that our businesses are both operationally smarter and strategically sharper.

This role requires exceptional analytical, business, and leadership capabilities, with demonstrated ability to work cross-functionally with executive management, functional teams, and key stakeholders. The ideal candidate thrives in a fast-paced environment, excels at optimizing complex processes, has a strong knowledge of emerging AI technologies (such as Generative AI and Agentic AI) and their applications into workflows, and has a proven track record of enhancing operational efficiency and sales performance.

Key Responsibilities

1. Internal AI Strategy & Enablement

• Partner with key functional stakeholders and technology leaders to identify and prioritize high-impact AI use cases that improve productivity, decision quality, and time-to-market.

• Establish enterprise-wide forums for knowledge sharing across functional areas.

• Create a process to prioritize internal and test initiatives, including stage-gating, re-use principles, and prioritization cadences.

• Establish standardized processes to track use cases, ensure resource alignment, track execution, and measure ROI.

• Identify and partner with appropriate teams to unblock challenges.

2. Enterprise Alignment & Change Leadership

• Partner with HR, Communications, and functional leaders to drive AI literacy programs and upskilling

• Drive cultural transformation to create an AI-first mindset across functional areas, empowering teams to use AI and analytics responsibly in daily decisions.

• Communicate complex AI and insights-driven recommendations clearly to senior executives and cross-functional leaders.

3. Competitive & Market Insights

• Lead the Competitive Intelligence function, tracking market shifts, emerging disruptors, and technology trends.

• Translate competitive insights into strategic recommendations that inform corporate priorities and investment choices. Partner with Product, Marketing, and Strategy teams to ensure market learnings directly inform go-to-market and innovation efforts.

• Identify opportunities to leverage AI to create an “on-demand” Competitive Intelligence capability and deeper competitor insights for business stakeholders.

4. Customer Insights & Experience (NPS Ownership)

• Lead the Customer NPS function, driving understanding of customer sentiment, experience pain points, and improvement opportunities.

• Partner with business and functional leaders to drive measurable improvements in customer satisfaction and loyalty.

• Identify opportunities to create a customer 360 tool to provide greater customer intelligence to the organization for better data-driven decision making.

Qualifications

• 10+ years of leadership in strategy, operations, product management or organizational transformation

• Management consulting experience strongly preferred to bring strategic rigor and structured problem-solving into the role

• MBA or equivalent experience preferred

• Demonstrated success leading organization-wide transformation initiatives in matrixed, global organizations

• Proven experience with AI tools and strong understanding of their impact on business processes

• Exceptional communication and stakeholder management skills, with a track record of aligning cross-functional teams around data-driven decisions

U.S. National Base Pay Range: $156,700 - $290,900. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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