Content Operations Specialist - Hearthstone | Irvine, CA

Team Name:

Job Title:

Content Operations Specialist - Hearthstone | Irvine, CA

Requisition ID:

R026974

Job Description:

We’re looking for a content operations specialist who is organized, possesses exceptional communication skills, and excels in managing large volumes of data. This role will own the Hearthstone shop product pipeline and data configuration for all products that appear in Hearthstone.

We value diverse voices and varied backgrounds and we're looking for individuals to help us build fun, compelling, and inclusive experiences for Hearthstone. Previous experience as a Hearthstone player is not a requirement for this role, however it is a plus.

This role is a hybrid work position, with a mix of on-site and work-from-home arrangements. The home studio for this role is Irvine, CA.

Responsibilities

• Manage our Hearthstone shop product pipeline. You’ll be a partner to our Product Managers while being responsible for gathering requirements and configuring our Hearthstone products and storefronts.

• Work daily with our internal team that includes Product Managers, Artists, Designers, Engineers, and QA Testers to bring new products to life for our players.

• Coordinate releases with our Live Operations team and effectively triage and resolve live issues.

• Assess current processes and workflows and offer constructive initiatives to improve our tools and how we operate.

• Proactively identify risks, plan for mitigations, and communicate ongoing status on projects.

• Promote, contribute to, and participate in a culture of diversity, equity, and inclusion.

Minimum Requirements

• 3+ years of experience working on live software or services in production, operations, or project management.

• Ability to build, track, and maintain complex roadmaps and schedules.

• History of delivering in a fast-paced delivery pipeline.

• Highly self-motivated and accountable.

• Strong proficiency in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.

• Excellent written and verbal communication skills.

• Impeccable organizational and time-management abilities.

Extra Points

• Experience in a game or entertainment company.

• Experience with release coordination, checklists, and Quality Assurance.

• Experience with JIRA and Confluence.

• A passion for gaming

Your Platform

Best known for iconic video‑game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre‑defining games over the last 30 years and engages tens of millions of players worldwide across PC, console, and mobile platforms.

Our World

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional, and financial well‑being for every world.

_The video‑game industry is fast‑paced and will continue to evolve. As such, the duties and responsibilities of this _

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;

• 401(k) with Company match, tuition reimbursement, charitable donation matching;

• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;

• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;

• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $24.04 - $44.47 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.