Embedded Technical Architect

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Job Category Sales

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Embedded Technical Architect is a technical architect who is comfortable being onsite with strategic customers, getting hands-on-keyboard to enable new capabilities, building working prototypes, and expanding the technical use, business value, and long-term adoption of Salesforce solutions.

We are seeking highly experienced, hands-on Technical Architects to be the driver of day to day adoption, consumption and usage of Salesforce products. This role is a hybrid of a pre-sales consultant and a long-term technical advisor, requiring the Architect to be physically embedded (2+ days/week) with their aligned strategic customers in the region. You will partner closely with your Account SE and AE to drive a long-term strategy for your assigned account(s).

This Architect's primary mission is to identify and deliver increased customer usage by designing, coding, and configuring high-fidelity, data-driven and agentic solutions that showcase the value of the Salesforce platform, with a deep focus on Service Cloud, Sales Cloud, Marketing Cloud, Agentforce (AI) and Data Cloud. Additionally, you will act as a trusted advisor to ensure successful adoption of features and capabilities and drive consumption growth.

Key Responsibilities

Technical Engagement & Prototyping

• Onsite Technical Discovery: Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks.

• Design & Deliver POCs: Own the end-to-end process of any Proof of Concept (POC) needed. This is a hands-on, configuration and coding role where you will build functional slices of the final solution using Apex, LWC, and Flow.

• Customer Education: Ensure consistent awareness and education of Salesforce capabilities for the customer. Build confidence and credibility throughout IT and business teams. Regular education on new features and new acquisitions.

Customer Adoption & Health

• Customer Health Checks + Education: Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used. Ensure customer awareness of new and/or underutilized features and how they can meet business needs.

• Accelerate Adoption: Provide hands-on support and education to the customer's team, prototyping new ideas, new features, new acquired technology, creating new flows, or turning on predictive, generative, and agentic capabilities to increase adoption and consumption.

Architecture & Strategy

• Architect the Solution: Maintain a scalable, secure, and high-performance multi-cloud solution and review regularly with VPs of Engineering and CTOs.

• Team Enablement & Knowledge Sharing: Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization.

Required Qualifications

• Experience: 5+ years of demonstrable solution/technical architecture experience in a demanding pre-sales, consulting, or professional services role.

• Architecture Acumen: Ability to design a complex data model, define a sharing/visibility strategy, and create a system-level architecture for a complex enterprise.

• Communication: Exceptional problem-solving skills and comfort presenting complex technical narratives to both skeptical engineering teams and C-level executives.

• Availability: Ability to be onsite with your customer(s) 50-60% of the time.

Preferred Qualifications

• Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.

• Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios. Experience implementing or supporting Data360 (Data Cloud).

• Familiarity with public cloud platforms (AWS, Azure, GCP).

• Deep understanding of Agentic standards (MCP, A2A)

• Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud).

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $148,190 - $231,980 annually.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $162,960 - $255,150 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.