VPII, Head of Site Reliability Engineering

At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees.

If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today.

We are seeking a dynamic, motivated and experienced leader for our SRE function. In this role, you will mature the Site Reliability Engineering (SRE) function ensuring reliability and performance of organization’s systems and applications. This role involves empowering every person and every team at LPL to observe shared reality of the LPL application health and performance, drive accountability and derive actionable insights through self-service, effective standards and efficient usage of observability and automation platforms

This is an exciting opportunity to drive meaningful change and enhancing the advisor and investor experience. If you are passionate about production operations, stability, SRE and Observability and have a track record of success, we invite you to apply and be part of our journey toward greater resilience and efficiency.

Key Responsibilities

• Develop roadmaps, plans and metrics that communicate the operational excellence vision/progress. Sets a high bar for results through continuous learning and high degree of observability and automation reducing manual operations across all layers.

• Partner with Development and Operational teams to ensure the products are designed with observability, reliability and performance in mind promoting Operational Excellence.

• Promote the vision and drive organizational transformation through establishing/maintaining relationships with key stakeholders across the organization, including engineering, operations, and management

• Create best-in-class reports and prepare presentations related to LPL’s Operational Excellence that are SVP+, C-Suite, and Board ready.

• Collaborate across the firm to maintain alignment on Operational Excellence vision, strategy, and performance to goals, approaching strategy with an entrepreneurial mindset, leveraging critical thinking.

• Build core SRE foundations and drive adoption by ensuring the observability and automation platforms are leveraged appropriately and effectively used by operations and development teams to drive down MTTD and MTTR

• Drive integration of MELT and ensure metrics and logs are effectively used for detection and triaging across app, infra, cloud native and SAAS based platforms

• Optimize usage of platforms by reviewing licenses and usages

• Create and promote the culture of continuous learning implementing changes preventing recurrence and enabling actions for early detection and self healing.

• Coach, mentor and lead a high performing team with direct and indirect responsibility to deliver on the objectives.

Requirements:

• Progressive experience in technology leadership roles that span across product development, and operational support leadership roles preferably within a financial service or related FinTech firm.

• 7+ years of developing, cultivating, and leading strong, high-performing teams.

• 3+ years in Operation support role leading SRE transformation.

• Ability to create a strategy/plan that articulates and incorporates compelling Operational Excellence vision.

• Expert communication skills, both written and oral, with ability to create/present executive presentations and serve as one of the recognized subject matter experts on the team.

• Demonstrate business acumen and the ability to interact with senior leaders, including developing, presenting, and gaining approval on any business cases and funding requests.

• Flexibility and organizational change management experience.

• The ability to work in a cross-functional team and drive outcomes without having direct authority.

• Actively anticipates, identifies, and manages risks within position scope and at the company.

• Expert consensus-builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges.

Core Competencies:

• Strong operational experience on large complex environments.

• Strategic leader who anticipates the future, inspires the team to deliver reliable platforms that enable delightful experiences at scale and within established timelines/budget

• Ability to synthesize complex solutions into easily implementable solutions paving the way for incremental delivery.

• Data driven leader who establishes OKRs, KPIs and inspires the delivery of customer centric solutions.

• Excellent people leader who leads by example and has demonstrated experience building highly effective teams

• Excellent communication and interpersonal skills, with a focus on collaboration and relationship-building.

• Able to communicate effectively with CXOs and convey complex technical details into business terms

• Ability to influence and drive change across the organization.

• Analytical mindset with the ability to translate data into actionable insights.

• Experience in analyzing incident trends and implementing process improvements to enhance operational efficiency.

• Able to identify offending service and root cause for at least 70% of incidents within 15-20 mins through effective triaging and engage right stakeholders to achieve MTTR targets

Pay Range:

$132,793-$221,321/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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