Critical Environments Operator II

Under the direction of the Senior Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.

Technical Expectations and Essential Duties and Responsibilities include the following. (and other duties as assigned):

• Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.

• Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager.

• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.

• Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.

• Act as “Smart Hands and Feet” for client requests.

• Perform Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers.

• Install customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests.

• Assist in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling.

• Troubleshoot issues related to critical cabling infrastructure using test equipment and certify circuits end to end.

• Build circuits in online database network management tool, perform circuit audits, and assist in special projects as required. Perform Level 1 response on Windows servers for non-managed and managed clients

  • Level 1 response consists of initial troubleshooting of incidents reported by the client or the monitoring platform:
    • Initial troubleshooting of incidents
    • Reboot
    • Hardware swap
    • Setting up new customers

• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.

• Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.

• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load.

• Performs duties to ensure that high standards of workmanship are being met.

• Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager.

• Available for 24/7/365 work and emergency corrective maintenance or action activities.

• Complies with all Corporation, and EHS requirements and programs, as provided.

Minimum Requirements

• Demonstrated desire to provide the highest levels of customer service

• Cheerful and enthusiastic attitude

• Strong verbal and written communication skills

• Good problem solving, decision-making skills

• Strong PC skills including word processing and spreadsheets

• Ability to learn quickly and develop new product skills independently

• Ability to manage multiple projects and shifting workloads in a fast-paced environment

• Knowledge of reflectance, length and decibel loss within test equipment

• Knowledge of Visio, AutoCad a plus

• Knowledge of ITIL framework and service level standards a plus

• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Education & Experience

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.

• 5 to 7 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.

• Knowledge of network copper and fiber termination methods

• Knowledge of ITIL framework and service level standards a plus

• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.

• Experienced with subcontractor and vendor contract management.

• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.

• Experienced with capacity planning and reporting.

• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems

• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.

• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.

• Knowledge of Visio, AutoCad a plus

Certificates, Licenses, Registrations

• None

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.