Expert, Senior
Salesforce Data360 & Agentforce Specialist (H/F)
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
YOUR ROLE
In close collaboration with CRM product teams, Data & AI asset teams, and platform engineering, the Salesforce Data360 & Agentforce Specialist acts as the technical specialist for Salesforce Data Cloud / Data360 and Agentforce integration within Edenred’s Data & AI ecosystem.
The role ensures Salesforce customer data, events, and knowledge are modelled, governed, and exposed as reusable enterprise assets, and that Agentforce agents are designed and operated as production-grade, secure, and observable systems, fully aligned with Edenred’s Data & AI platform standards.
Responsibilities
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Act as technical specialist for Salesforce Data Cloud / Data360
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Design and maintain Customer 360 / Account 360 data models aligned with enterprise canonical models
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Ensure Salesforce data is governed, consent-aware, and quality-controlled by design
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Integrate Salesforce data and events with the Data & AI platform (ingestion, activation, reverse ETL)
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Design and implement Agentforce agents leveraging: Salesforce context and workflows, Enterprise data and knowledge assets
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Ensure Agentforce agents follow the standard Data & AI lifecycle (design → build → run → evolve)
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Embed security, observability, cost awareness in CRM-embedded agents
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Support fast-track CRM agentic pilots, ensure clean promotion to industrial mode
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Contribute to Agent marketplace and reusable CRM/Agentforce patterns
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Participate in Design Authority and CRM-Data-AI alignment forums
YOUR PROFILE
Salesforce & CRM Expertise
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Strong experience with Salesforce Data Cloud / Data360
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Solid knowledge of Salesforce Service Cloud and Sales Cloud
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Understanding of CRM data modelling, identity resolution, and consent management
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Experience with CRM activation and reverse ETL patterns
Data & AI Engineering Literacy
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Good understanding of data engineering fundamentals (models, pipelines, quality)
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Exposure to GenAI and agentic patterns (RAG, orchestration, tool calling)
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Familiarity with knowledge management and context injection for agents
Production & Integration Mindset
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Comfortable working with platform constraints, CI/CD, and SRE practices
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Awareness of observability, reliability, and cost drivers for AI workloads
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Ability to work across CRM, Data Platform, and AI domains
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