Entry Level

Ticket Sales Representative, Bowman Gray Stadium

Winston-Salem, US · On-site

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

Bowman Gray Stadium is hiring for Ticket Sales Representatives. This position will be responsible for selling event tickets to companies and individuals via walk-in customers on race day.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with ticket purchases.
Educate customers about event details, including race schedules, seating arrangements, parking information, and venue amenities.
Handle customer complaints or concerns professionally and escalate complex issues to management as needed.
Conduct in person sales.
Maintain accurate records of ticket sales transactions, including sales volumes, revenue generated, and payment methods.
Coordinate with event organizers, marketing teams, and other stakeholders to ensure seamless ticketing operations before, during, and after racing events.
Assist with event setup, including the preparation of ticket booths, signage, and promotional materials as needed.
Organize and distribute "will-call" tickets.
Describe venue layouts and seating locations.
Call customers to advise of event changes and/or cancellations; as may periodically be required.
Respond to customer inquiries with accurate up-to-date information.
Provide superior customer service.
Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
Deal professionally, courteously and tactfully with the public and coworkers.
Other duties as assigned.
Approximate Travel - 0%

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
1-2 years’ event staffing or ticket sales experience preferred.
Minimum 18 years of age.
Strong interpersonal skills with the ability to engage with diverse audiences in a dynamic environment.
Excellent communication and persuasion skills, with a friendly and approachable demeanor.
Basic math skills and proficiency in handling cash transactions accurately.
Proficiency in computer software for ticketing systems, sales tracking, and data entry.
Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.
Professional demeanor and appearance, with a positive attitude and enthusiasm for providing exceptional service.
Ability to work outdoors in changing weather conditions.
Flexibility to work irregular hours, including evenings, weekends, and holidays, in alignment with the race schedule and event calendar.
Dependable and punctual, with a commitment to fulfilling assigned shifts and responsibilities according to the race schedule and event calendar.
Reliable transportation to and from the track location.
Pass background screening.

Learn more about this role and our team by applying at www.careers.nascar.com for consideration.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.