Bistro Collins Greeter

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Controls Reservation Book, accepts reservations and enters them accurately into the record

• Maintains guest history files and uses information to enhance repeat guests experience

• Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability

• Inspects menus to ensure cleanliness and acceptability

• Greets guests in a polite professional manner

• Determines guest needs, verifies table availability, assigns appropriate table for seating

• Guides guests to appropriate table

• Assists guests with seating, and presents menu

• Ensures removal of unnecessary place settings at occupied tables

• Notifies server of guest seating, and communicates any special needs or requests

• Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member

• Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard

• Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow team members

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of restaurant terminology and food service techniques and sanitation standards

• Exceptional guest service skills

• Excellent management, leadership, communication and organizational skills

• Ability to work flexible schedule to include weekends and holidays