Credit Maintenance Analyst

CRMS – Credit Risk Administration

The Credit Risk Management Services (CRMS) team offers entry-level opportunities for professionals to apply analytical thinking, attention to detail, and an understanding of credit risk processes. This role supports the review and verification of credit documentation and data while ensuring adherence to industry standards and departmental procedures. Team members collaborate closely with internal partners to achieve organizational objectives and are expected to demonstrate strong communication, judgment, and diplomacy when handling sensitive or complex information.

Key Responsibilities:

• Apply departmental policies and procedures with sound judgment to complete assigned tasks accurately.

• Review approved credit packages to create and maintain credit records.

• Troubleshoot and resolve issues related to data discrepancies and inquiries.

• Manage, escalate, and resolve requests and issues related to departmental operations in a timely manner.

• Participate in projects and user testing related to system or process enhancements.

• Identify workflow gaps and contribute suggestions to improve efficiency.

• Understand and support how CRMS functions integrate with other departments.

• Assist with training and provide process guidance to backup or support specialists.

Qualifications:

• 1-2 years of relevant experience in reviewing credit documentation, knowledge of policies, guidelines, and procedures surrounding extensions of credit.

• Knowledge of Institutional Lending and Credit products, experience in risk data management.

• Strong attention to detail and accuracy.

• Proven ability to multitask and manage time effectively in a fast-paced environment.

• Strong organizational, problem-solving, and research skills.

• Ability to work independently and collaboratively as part of a team.

• Consistently demonstrates clear and concise written and verbal communication.

• Familiarity with financial and banking products.

• Bachelor’s or University degree.

---

Job Family Group: Operations - Services

Job Family: Credit Maintenance

Time Type: Full time

Primary Location: Getzville New York United States

Primary Location Full Time Salary Range: $55,440.00 - $77,360.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Dec 25, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

*If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.