Client Success Associate

Hiring near our US Centers of Excellence:

Hybrid, flexible environment

Irving, TX

Gartner offers a hybrid, flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner’s Centers of Excellence office locations.

About this role:

Manager/Team Lead on Gartner’s Application Operations (DevOps) team. Ensure 24x7 availability for critical systems hosted in the cloud and on-premises

• Participate in the strategic and tactical planning of the applications and infrastructure; troubleshoot and resolve performance; perform day-to-day administrative tasks.

• Manage the implementation, maintenance and enforcement of effective industry standard processes and policies within our QA, DEV and Production environments.

• Partner with Architecture teams to provide the best technology recommendations/solutions for business-critical processes.

• Involved in the design process with Apps Dev, Cloud Platform, IT Performance, InfoSec teams to implement scalable, reliable and secure solutions.

• Experience working with agile teams and DevOps

What you’ll do:

• Lead a team of 3-5 engineers responsible for the operations and delivery of our global application platforms at Gartner.

• Support talent development, conduct performance reviews and feedback, prioritize tasks and ensure timely delivery.

• Ensure Gartner’s enterprise application environments are stable, reliable and secure. Meet and exceed SLA's/OLA's.

• Manage and consolidate Gartner’s application deployments/infrastructure to drive down costs.

• Provide technical leadership to the team to support our application development teams.

• Provide status reports to the Sr. Director, VP of Application Services and the GVP of Enterprise Technology Operations.

• Maintain Service Levels and department goals for Incident and Problem resolution.

• Support automation efforts across DevOps/SRE team utilizing Infrastructure as Code (IaC), micro services based cloud deployments and CI & CD.

• Work on container technologies docker [Kubernetes].

• Work on Cloud Providers like AWS and Azure.

What you’ll need:

• 10+ years’ experience in IT application infrastructure and operations with significant experience in AWS, automation and DevOps.

• Experience working on deployment, automation, monitoring and operational aspects of Web Applications

• Working knowledge of Docker container and related orchestration technologies within EKS.

• Experience with supporting environments running Apache, Tomcat, NGINX, Node.js. .Net and Java/J2EE based applications

• Proven hands-on experience in deploying, configuring and maintaining web, java and open source applications on Linux (RHEL, CentOS etc.).

• Experience in any of the configuration management tools such as Ansible [Preferred], Puppet, Chef, salt or similar

• Knowledge of infra automation and management tools like Terraform, Packer, Vault and Consul.

• Must have strong scripting experience (python, shell, groovy etc.)

• Ability to detect and troubleshoot technical issues, provide root cause analysis and support Incident Response management.

• Experience utilizing tools such as DataDog, Dynatrace, Splunk, or similar is desired.

• Expertise with architecture design, capacity planning, performance tuning, back-up and recovery, and 24/7 operational support, in a large-scale enterprise environment with high availability

• Operational documentation skills for steady-state application support and Disaster Recovery testing

• Experience working in an Agile Scrum environment

• Working knowledge of software version control and CI/CD concepts, Incident and Change Management processes

• Ability to participate in a rotational on-call support is required

• Excellent communication, analytical, organizational and problem-solving skills

Who you are:

• Passionate about open source technologies, self-learner who keeps abreast with latest developments.

• Passion for automation and developing infrastructure as code.

• A team player who can comfortably work with distributed teams across the globe.

• Attentive to details and well organized.

• Able to solve complex problems and successfully manage ambiguity and unexpected change.

• Coachable and embracing of best practices and feedback as a means of continuous improvement

• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What you will get:

• Competitive Compensation Package

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• 20+ PTO days plus holidays and floating holidays in your first year

• Extensive Medical, Dental and Vision plans

• Hybrid environment with flexibility, remote work

• Parental leave

• Gartner Gives Charity Match

• Employee Assistance Program (EAP)

• Employee Stock Purchase Plan

• Health and wellness related allowance programs

• 401K with corporate match, immediate vesting

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

#LI-RG2 #LI-Hybrid #LI-Technology

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 116,000 USD - 163,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:83415

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.