Mid-Level
Operations Engineer
The Role:It'san exciting time for us - Market Data collect,storeand distribute financial data from over 250 exchanges globally in real time and we areunderway on our journey on movingfunctions and services toacloudplatform.
While our environment is changing,you'llbe helping tomonitorthe application stack and infrastructure, collaborating with other Morningstar teams and 3rd party vendors to investigate and address issues.You’llbe making sure our monitoring coverage and visibility to issues does not diminish, and will also be instrumental in deploying new software,representingthe team in infrastructure projects, including cloud migration initiatives. Through thisyou'llhave the opportunity to directly influence and contribute to the design and implementation of new tooling and automation of team processes.
This is a fantastic opportunity to join and grow with us as we incorporatenew technologiesin toour application layer and deliver architecture transformations.
Place of Work:This position is based in ourLondonoffice.
Hours of Work:You’llbe required to work 40hrs a week.Afteran initialtraining period, you will graduate to join a shift rotation that can include late finishes and weekend work at points.You may also find shifts coincide with Public/BankHolidays.
Responsibilities:
Work with the Londonand Mumbai squadsto provide excellent and seamless 1stand 2ndline support of detected issues, taking corrective action or escalating further asappropriate.
Activelyidentifygaps in Opsmonitoringand tooling, and work withtheappropriateteamto implementeffectivesolutions.
Respond to both internal and external requests effectively and efficiently, ensuring they are resolved withina timelymanner.
Deploy,configureand test new software/updates to the Market Data application stack on behalf of Development teams.
Create and/or update documentation as needed, tomaintainOps knowledge base.
Undertake such training and/or hours of work as may bereasonablyrequired,and which are consistent with the general level of responsibility of this role
Requirements:
With the nature of the role,we’vefound that candidates who offer logical thinking with solid troubleshooting capabilities, with a desire toidentifyand address underlying issues make a strong start.In addition to this, we look for the following
ExcellentEnglish communication skills.
2+ years’ experience in a Technical Operations / SRE role
Working knowledge of Windows Server flavours and Wintel hardware
Knowledge of network stacks,protocolsand technologies.
Demonstrative competency in scripting withPowershelland/or Python
Experience with Enterprise andopen sourcemonitoring tools such as Splunk or New Relic
Experience ofworking withCI/CDtooling such as GitHub, Bitbucket, Harness,Kubernetes, Terraform
Experience of working both independently and collaboratively in a fast paced, demanding IT environment with a strong focus on business outcomes.
Comfortable with collaboration, open communication and reaching across functional borders.
Any experience in the financial services industry is also a plus.
Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.
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