Funeral Arranger

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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES

• Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and Procedures

• Confirms authorization to proceed with the service arrangements

• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

• Assists with funeral services by coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, and at the cemetery, delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs

• In the absence of a Family Service Counselor, provides aftercare including delivery of documentation, stationery, information on insurance, health benefits, and pension, and pre-arrangements for next of kin

• Ensures potential pre-need referrals are shared with Family Service Counselors

• Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations

• Prepares and accurately completes documents and online entries related to services, cremations, and maintenance

• Assists with general office duties, including answering phones and preparing reports as necessary

• Assist with the maintenance of vehicles, the facility, and property

• Receives caskets and other funeral home supplies as well and places them into inventory

• Ensures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

Education

• High School diploma or equivalent

Experience

• Minimum of 3 years related experience as a Funeral Assistant

Licenses

• Current state/province-issued driver’s license with an acceptable driving record

Knowledge, Skills, and Abilities

• Basic knowledge of religious and fraternal organizations' customs

• Knowledge of computers and some software, including MS Office Suite required

• High level of compassion and integrity

• Good communication skills

• Problem-solving skills

• Ability to multitask and set priorities

• Detail oriented

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR - Santurce