Investor Services Client Operations Manager

SEI Investments is a leading global provider of asset management and investment technology solutions. The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third party investment managers.

Position Description:

This Management position is within the Investor Services unit of SEI and will be responsible for the management and running of an Investor Services Client Operations team. Reporting into the Senior Manager of investor Services Client Operations, this individual will be responsible for interacting with all levels of professionals both internally and externally. Candidates must have a high level of understanding of Alternative Funds and the associated transfer agency process of such structures.

What you’ll do:

• Ensure on-target and on-time delivery of operational deliverables and reporting for all clients;

• Develop and maintain premium client service quality, to ensure 100% client referenceability for clients assigned to their team;

• Demonstrate Subject Matter Expertise (SME) in alternatives funds servicing, including complex structures and calculations.

• Ensure accurate and complete data is processed and maintained on various system for all clients.

• Perform review and approval on transaction processing, cash processing, reporting and various investor eligibility checks in accordance with regulatory / fund guidelines.

• Enforce adherence to service standards and specified deadlines.

• Ensure full adherence to company procedures at all times;

• Perform quality control checks and approval on client and investor correspondence and reporting,

• Represent Investor Services with our clients, ensuring strong relationships are maintained.

• To assist the Senior Manager, and sometimes the EMEA Head of Investor Services, in growing the Investor Services unit including assisting in sales pitches, hiring staff and developing workflows, operating models and best practices.

• Continuous review of controls to ensure risks are being adequately mitigated.

• Review manual processes to identify automation and efficiency initiatives.

• Query, problem and error resolution on a timely basis (with documentation);

• Ensure a seamless operational transition for new and converted funds from implementation to production.

• Provide regular communication and progress updates to Senior Management, especially with regards to client issues & meetings and project & initiatives progress.

• Coach and manage staff on systems, processing, procedures and job responsibilities.

• Assist in hiring, training, coaching and mentoring new employees, develop and motivate staff within their sub-unit;

• Provide input and feedback regarding employees’ ongoing performance / development / performance appraisals.

• Organize and run team meetings.

• Idea generation, project execution, process improvement and overall problem solving.

• Maintain a good working relationship with external clients, investors as well as with internal relationship managers and other business units within SEI.

• Assist in the development and implementation of departmental procedures.

• Carry out all duties assigned to your role under the Company’s Safety Statement, to ensure Health, Safety and Wellbeing for all employees for whom you have responsibility.

• Work on Projects / Ad-hoc tasks as required.

What you bring to the table:

• At least 8 years’ experience in a transfer agency role with at least 3 of those working with Alternatives / Hedge Funds.

• At least 5 years in a managerial role (minimum AVP level) with a proven track record in this area.

• Experience with FIS NTAS and/or Investran, transfer agency and accounting systems, is essential.

• Be able to demonstrate experience and knowledge of alternatives fund structures and various Fund domiciles regulatory requirements (Ireland, Luxembourg, Cayman, etc.).

• An understanding of Private equity including capital call process, sub-closes, equalization, distributions and waterfall calculations would be advantageous.

• An understanding of AML regulations of various jurisdictions.

• Fluency in English Language (both verbal and written) essential.

• P.C. proficient.

• Third Level Degree Qualification.

Attributes we value:

… And are essential to the role:

• Strong oral, written communication and presentation skills.

• Strong Coordination and Relationship Management skills.

• Strong organizational and administrative skills.

• Individual who takes initiative and ownership of assigned responsibilities.

• Positive ‘can do’ attitude with excellent problem-solving skills.

• Detail-oriented.

• Team player.

• Excellent interpersonal and customer service skills.

• Ability to multi-task, prioritize work and manage time to maximize efficiency and to meet strict deadlines.

• Flexible / Adaptable.

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents up to the age of 18 years. Pension Scheme. Tax Saver Travel Benefits. Bike to Work Scheme. On-site Gym with Fitness Classes and 1:1 PT Sessions. Club Supplement. Education Assistance. Competitive Family & Annual Leave Entitlements as well as 2 Paid Volunteer Days per year. Life Assurance & Group Income Protection. Employee Share Participation Scheme.

We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours.

SEI is an Equal Opportunity Employer and so much more…

We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.