IT Business Lead Analyst

We are seeking a skilled and detail-oriented IT Business Analyst with extensive experience in the banking and financial domain, specifically in client onboarding journeys and KYC (Know Your Customer) processes. The ideal candidate will play a critical role in bridging the gap between business requirements and technical solutions, ensuring the successful delivery of projects that enhance customer onboarding and compliance processes.

Key Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document requirements for client onboarding and KYC processes.

• Work closely with development teams to translate business requirements into functional and technical specifications.

• Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.

• Ensure compliance with regulatory requirements related to KYC, AML (Anti-Money Laundering), and other financial regulations.

• Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.

• Conduct gap analysis and recommend improvements to existing systems and processes.

• Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.

• Perform user acceptance testing (UAT) to validate that solutions meet business requirements.

• Provide ongoing support and training to end-users on new systems and processes.

Required Skills and Qualifications:

• 6+ years of experience as an IT Business Analyst in the banking and financial domain.

• Strong understanding of client onboarding journeys, KYC processes, and related regulatory requirements.

• Experience working on AML, CDD (Customer Due Diligence), and other compliance-related initiatives.

• Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.

• Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.

• Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.

• Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.

Preferred Qualifications:

• Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).

• Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.

• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).

• Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).

---

Job Family Group: Technology

Job Family: Business Analysis / Client Services

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

*If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.