Fraud Ops Sr Manager - C13 -

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team (Citi Vendors or Inter-Affiliates) or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Manage one or more teams (Citi Vendors or Inter-Affiliates) and a component of the fraud loss portfolio

• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance

• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses

• Provide evaluative judgment based on information analysis in complicated and unique situations

• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities

• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related role

• Basic knowledge of the industry required

• Proven success in a similar position

• Demonstrated ability to persuade and influence others

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Mar 27, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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