At Accenture, we believe in technology as the engine for the total reinvention of the company. We work with the leading platforms and partners in the market to drive our clients' businesses through digitalization, AI, and data. If you want to be part of a Great Place To Work® and join a team of over 740,000 professionals worldwide, keep reading:The Global Service Desk is responsible to ensure that regional Service Desk in each country are receiving the appropriate assistance for the tickets they escalate and, ultimately, ensuring that the end user receives a quick and professional IT service.The location of the candidate will be preferably in Málaga or Sevilla (but we are open to considerate other location inside Spain)Principal Tasks ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to IT users through telephone, mail and web channels·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolution of incidents and user requests·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaboration on problems and changes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Using ITSM tools for registration, prioritization, resolution and escalation of tickets following ITIL processes.The candidate will be work from one of each locations: Galicia, Cantabria, Asturias, Castilla León, Castilla La Mancha, Andalucía, Extremadura, Comunidad Valenciana or Murcia
 		

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				Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Required qualification: Technical degree in IT (ASIR, DAW, DAI,...) or similar·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Languages required: German, Spanish &amp; English (both required)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer service skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Capacity for teamworkValued:<ul><li>Knowledge of ITSM tools, Active Directory, O365, remote connection tools with the user station</li></ul>At Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to uphold our culture of inclusion and diversity and to be, according to Refinitiv, the most diverse company in the world.Additionally, we offer you other benefits such as:<ul><li>Medical insurance &amp; Life Insurance</li><li>Medical service and wellness programs</li><li>Flexible compensation program and stock purchase</li><li>Flexibility programs (schedules, days off, vacations...)</li><li>Individualized training itinerary</li><li>Sustainability programs and Accenture Foundation</li><li>Employee network for diversity</li><li>Other benefits: Bankinter office with special conditions and profit sharing"</li></ul>
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 Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.

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Accenture es una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, gobiernos y otras organizaciones del mundo a construir su núcleo digital, optimizar sus operaciones, acelerar el crecimiento de los ingresos y mejorar los servicios al ciudadano, creando valor tangible a velocidad y escala.

Somos una empresa impulsada por el talento y la innovación que presta servicios a clientes en más de 120 países. La tecnología está en el centro del cambio actual, y somos uno de los líderes mundiales en ayudar a impulsarlo, con sólidas relaciones con el ecosistema. Combinamos nuestra fortaleza en tecnología y liderazgo en la nube, datos e IA con una experiencia industrial contrastada, conocimiento funcional y capacidad de distribución global. Somos excepcionalmente capaces de ofrecer resultados tangibles gracias a nuestra amplia gama de servicios, soluciones y activos en Estrategia y Consultoría, Tecnología, Operaciones, Industria X y Accenture Song. Estas capacidades, junto con nuestra cultura de éxito compartido y el compromiso de crear valor de 360°, nos permiten ayudar a nuestros clientes a reinventarse y construir relaciones duraderas y de confianza. Medimos nuestro éxito por el valor de 360° que creamos para nuestros clientes, entre nosotros, para nuestros accionistas, socios y la sociedad en general.

Accenture España

Accenture, a global leader in professional services, seeks a full-time Service Desk professional with a technical IT degree and proficiency in German, Spanish, and English. The candidate will provide IT user support and resolve incidents. Benefits include medical insurance, flexible compensation, and training programs.

Service Desk with GERMAN (Spanish & English)

Summary