POSITION SUMMARY:

An Accounts Receivable Analyst plays a crucial role in managing MRI’s receivables and ensuring that all outstanding invoices are paid promptly. These responsibilities ensure that AR Analysts effectively manage accounts receivable, resolve billing issues, and maintain accurate records while providing excellent client service.

RESPONSIBILITIES:

Account Management:

• Client Facing Role: Contact clients via phone, teams’ meetings and email to secure the balance of open receivables.

• Client Relationship: Maintain positive relationships with clients by addressing any billing inquiries or disputes promptly and professionally

• Support client calls, providing constant contact and updates (both internal and external) from engagement to resolution.

• Record and update client billing addresses and contact information.

• Maintain clear and effective communication with clients and internal teams to ensure smooth operations.

• Collaboration: Work closely with other departments, such as Sales, Legal, Professional Services, and Finance, to align accounts receivable activities with overall business goals.

Collections:

• Perform proactive collection activities to collect on open invoices and minimize bad debts and maximize cash flow.

• Invoice Management: Distribute invoice copies and aging statements to clients by request, in a timely manner.

• Monitor client account details for non-payments, delayed payments, and other irregularities.

• Follow standard collection strategies to recover outstanding debts, with a minimum of 3 email outreaches to clients in addition to a client call/meeting prior to proceeding to determining next steps for deactivation or sending to outside collection agencies.

• Evaluate client’s payment history and outstanding balances to determine if suspension of access is warranted.

• Communicate with the client regarding the impending suspension, providing a clear explanation and deadline for payment to avoid suspension.

• Coordinate with Deactivations and Support team to suspend access if client fails to meet the payment deadline.

• Identify clients who have breached their payment terms or contractual obligations.

• Document all communications and actions taken regarding the breach, including attempts to resolve the issue amicably.

• Assess the clients account to determine if it should be sent to an outside collection agency based on the amount owed and the duration of the delinquency.

• Prepare breach documentation by 3rd business day of month, inclusive of aging reports, open invoice copies, accelerated invoice and worksheet, notifying the Deactivations team and sales team.

• For confirmed terminated clients, complete at least one valid client email outreach informing the client they will be sent to outside collection agency if payment is not received by a specified date.

Reconciliations:

• Reconcile the accounts receivable ledger to ensure all payments are accounted for.

• Upon client request, reconcile client accounts to ensure all payments are accurately recorded and any discrepancies are resolved.

• Research client billing disputes and discrepancies, escalating issues to the proper internal department when necessary.

REQUIREMENTS:

• A bachelor’s degree in accounting, finance, business administration, or a related field can be advantageous.

• Previous experience in collections, accounts receivable, or a related field preferred.

• Experience with client service and handling client interactions is beneficial.

• Minimum 2 years of experience as Accounts Receivable Analyst

• With 6 years’ relevant experience in Collections, Account Management and reconciliations.

Benefits

• Career growth opportunities in a diverse and supportive work environment.

• Competitive Salary Package

• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)

• Hybrid Working Arrangement (2 days WFH)

• HMO coverage with free dependent upon hire

• Free 24/7 access to our office gyms (Ortigas and Makati)

• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

• Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!