Director of Global Digitization - Adecco - US

About the role

The Director, Global Digitization provides strategic leadership, governance, and operational oversight for Hyperscaler's global digitization services program. This role serves as the senior Adecco leader responsible for developing and maintaining a trusted partnership with the Hyperscaler while ensuring operational excellence, service performance, scalability, workforce readiness, forecasting accuracy, and achievement of business objectives.

The position works closely with Hyperscaler's stakeholders, onsite operational leaders, and Adecco support teams to build a program founded on trust, collaboration, transparency, accountability, and continuous improvement. Success in this role requires the ability to align long-term strategy with operational execution, ensuring both Hyperscaler and Adecco achieve shared goals and sustainable program growth.

While accountable for overall program performance, this role leads through onsite managers and operational leadership teams who are responsible for day-to-day service delivery and execution.

The successful candidate will be recognized as a trusted advisor to the Hyperscaler and an effective strategic leader within Adecco. This individual will build strong partnerships, align stakeholders around shared goals, create a culture of accountability and collaboration, and ensure the program continues to deliver exceptional operational performance while supporting future growth and innovation.

This role measures success not only through operational outcomes, but through the strength of the partnership, the trust developed with Hyperscaler's stakeholders, and the ability to build a sustainable, scalable program positioned for long-term success.

What you’ll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide strategic leadership and oversight for Hyperscaler's global digitization program, ensuring alignment with client objectives, contractual commitments, business goals, and long-term growth strategies.

• Serve as the senior Adecco representative for the program, building strong relationships with Hyperscaler stakeholders and fostering a partnership based on trust, performance, collaboration, transparency, and shared success.

• Partner with Hyperscaler leadership to support the continued growth, evolution, and long-term success of the program while identifying opportunities for enhanced service delivery and operational value.

• Establish and lead the overall governance framework for the program, including strategic planning, business reviews, performance management, risk mitigation, and executive communications.

• Oversee program performance through onsite managers, operations leaders, and support teams, ensuring accountability for service delivery, quality, productivity, customer satisfaction, compliance, and workforce effectiveness.

• Develop and maintain operational forecasts related to business volume, capacity requirements, staffing needs, productivity expectations, and future growth initiatives.

• Lead weekly, monthly, and quarterly business reviews with client and internal stakeholders to assess performance, review forecasts, discuss strategic initiatives, evaluate risks, and align future priorities.

• Establish and maintain a data-driven operating culture utilizing performance metrics, dashboards, reporting, and analytics to drive informed decision-making and continuous improvement.

• Ensure contractual service levels, operational commitments, quality expectations, and compliance standards are consistently achieved through effective governance and operational oversight.

• Drive operational excellence initiatives focused on process improvement, standardization, innovation, automation, scalability, and workforce effectiveness.

• Partner with onsite leadership teams to ensure appropriate workforce planning, talent development, succession planning, leadership development, and organizational capability to support current and future business needs.

• Utilize Hyperscaler tools, forms, systems, reporting platforms, and business intelligence resources to support governance, operational visibility, performance management, and strategic decision-making.

• Ensure appropriate documentation, knowledge management practices, business continuity plans, operating procedures, and governance frameworks are maintained and scalable for future program growth.

• Identify, assess, and mitigate business, operational, staffing, quality, service, and customer risks while ensuring timely escalation and resolution of critical issues.

• Champion a culture of accountability, engagement, safety, collaboration, innovation, customer focus, and continuous improvement throughout the organization.

• Collaborate with Hyperscaler and Adecco stakeholders to develop strategic plans that strengthen operational performance, improve customer outcomes, and support long-term program success.

About you

QUALIFICATIONS

Education (including certification/licensure requirement):

• Bachelor's degree required; degree in Business, Operations Management, Engineering, Supply Chain, Information Management, Analytics, or related discipline preferred.

• Master's degree preferred.

Experience:

• Minimum seven years of leadership experience within operations, outsourcing, managed services, business process operations, or similar service-based environments.

• Demonstrated experience leading large-scale client programs with responsibility for operational performance, business planning, forecasting, governance, and customer relationships.

• Experience managing cross-functional teams and influencing outcomes through indirect leadership structures.

• Experience conducting executive-level business reviews and managing senior client relationships.

Knowledge, Skills and Competencies:

• Executive presence with the ability to build credibility and influence at senior leadership levels within both the Hyperscaler and Adecco.

• Strong client relationship management and stakeholder engagement skills.

• Exceptional strategic thinking, planning, forecasting, and business acumen.

• Strong analytical and data-driven decision-making capabilities.

• Demonstrated ability to lead through influence and governance rather than direct day-to-day operational control.

• Experience utilizing reporting tools, dashboards, operational metrics, and business intelligence resources to drive performance.

• Strong understanding of service delivery, workforce planning, operational excellence, quality management, and continuous improvement principles.

• Proficiency with Google Workspace tools, reporting platforms, forms, spreadsheets, and operational systems.

• Lean Six Sigma experience preferred; certification considered a plus.

• Excellent verbal, written, presentation, and communication skills.

• Ability to successfully manage multiple priorities in a dynamic and evolving environment.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On https://careers.adeccogroup.com/application, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance

Posting date: 08-13-2026