Director, Technology Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technology Account Management

Overview

Mastercard is hiring for a Technology Account Management (TAM) role in Sydney, a position that will be pivotal in developing and sustaining strong technology partnerships to support business growth and enhance customer satisfaction. The TAM will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard’s products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery. While not directly managing projects, the TAM will be responsible for monitoring progress, identifying bottlenecks, and ensuring timely resolution.

Additionally, when required, the Director, Technology Account Management will support both pre and post sales efforts, providing consultative guidance to internal teams, identifying new revenue opportunities, and delivering innovative, customer centric solutions to complex business challenges.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with banking partners, third-party processors, and key stakeholders.

• Serve as a trusted advisor, addressing inquiries, concerns, and escalations.

• Ensure customer needs are met with innovative and tailored solutions. Technical & Business Expertise

• Leverage deep knowledge of the Mastercard solutions to provide consultative support and insights.

• Translate complex technical concepts into business-relevant solutions.

• Stay updated on industry trends, emerging technologies, and regulatory changes. Sales & Revenue Growth Support

• Partner with account teams to identify revenue-generating opportunities.

• Assist in pre- and post-sales activities, contributing technical expertise to proposals.

• Develop strategies to expand product adoption and maximize business value for customers. Project Oversight & Issue Resolution

• Monitor ongoing projects, ensuring alignment with customer expectations.

• Identify bottlenecks and proactively implement solutions with internal teams.

• Coordinate with cross-functional teams for timely delivery of products and services. Strategic Initiative Leadership

• Identify opportunities for process improvements and customer experience enhancements.

• Drive initiatives to streamline operations, optimize performance, and increase efficiency.

• Advocate for customer needs internally, influencing product and service enhancements. Cross-Functional Collaboration

• Work closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences.

• Facilitate knowledge-sharing and best practices across teams.

• Represent customer feedback in internal discussions, ensuring alignment with business strategies. Performance Monitoring & Reporting

• Track and analyze key performance indicators (KPIs) to measure account success.

• Prepare and extract regular reports on performance, project status, and market trends.

• Present insights and recommendations to leadership for strategic decision-making. Training & Knowledge Transfer

• Promote and support training activities related to Mastercard products, mandates, and industry best practices.

• Conduct review forums to keep customers updated on new technologies and compliance requirements.

• Support the development and delivery of tailored training sessions.

All About You

We are looking for a customer-focused, technically proficient, and strategic thinker who thrives in a fast-paced, collaborative environment. The ideal candidate should possess:

Education

Minimum Qualifications & Experience:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.

Industry Experience

• Mid-career with a of proven experience in the payments industry, financial technology, or banking.

• Strong understanding of market dynamics, regulatory requirements, and emerging trends.

• Experience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions.

Technical & Problem-Solving Skills

• Strong analytical and conceptual thinking abilities.

• Ability to translate technical concepts into business value.

• Problem-solving mindset to address complex customer challenges.

Customer-Centric Mindset

• Commitment to delivering high-quality solutions.

• Strong focus on customer needs, satisfaction, and long-term success.

• Experience in managing customer expectations, resolving escalations, and ensuring seamless service delivery.

Communication & Collaboration

• Excellent interpersonal, verbal, and written communication skills.

• Ability to influence and build strong relationships across various levels of an organization.

• Experience working cross-functionally with internal teams, banking partners, and third-party providers.

If you are passionate about technology, payments and building trusted customer partnerships, this is an opportunity to make a meaningful impact.

Join Mastercard in Sydney and help deliver innovative solutions, solve complex challenges and shape the future of our customer relationships.

Apply today and bring your technical expertise, commercial thinking and customer focus to a role where your contribution will be highly visible.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.