Junior Helpdesk Linux - (First level)

Reference: 128_26_OP_H_JHL Job title: Junior Helpdesk Linux - (First level)

About BSC

The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of the most powerful supercomputers in Europe, was a founding and hosting member of the former European HPC infrastructure PRACE (Partnership for Advanced Computing in Europe), and is now hosting entity for EuroHPC JU, the Joint Undertaking that leads large-scale investments and HPC provision in Europe. The mission of BSC is to research, develop and manage information technologies in order to facilitate scientific progress. BSC combines HPC service provision and R&D into both computer and computational science (life, earth and engineering sciences) under one roof, and currently has over 1000 staff from 60 countries.

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We are particularly interested for this role in the strengths and lived experiences of women and underrepresented groups to help us avoid perpetuating biases and oversights in science and IT research. In instances of equal merit, the incorporation of the under-represented sex will be favoured.

We promote Equity, Diversity and Inclusion, fostering an environment where each and every one of us is appreciated for who we are, regardless of our differences.

If you consider that you do not meet all the requirements, we encourage you to continue applying for the job offer. We value diversity of experiences and skills, and you could bring unique perspectives to our team.

Context And Mission

We are looking for a person with a technical profile who will become part of the Operations Department as a Helpdesk technician.

Key Duties

• Initial installation, maintenance, and delivery of computers, peripherals and maintenance of telephones (VoIP) and smartphones.

• Management and support to Meeting Rooms A/V, printing and calendar Systems.

• Provide technical assistance to BSC staff (hardware and software) via phone, email, remote access or in person at BSC offices.

• Give support to Windows, Linux and macOS.

• Follow up to ensure complete resolution of issues/tickets reported to the Helpdesk Team.

• Filter/Redirect tickets to other teams in Operations Department.

• Identify and escalate problems requiring urgent attention.

• Preparation and maintenance of user accounts, mailing lists and MS Office accounts.

• Write, edit and review training manuals for new and updated services.

• Purchase of computers and peripherals, both hardware and software.

• Warranty management of failing equipment.

• Management of stock of computer equipment, printers, telephones, etc.

• Train other staff members in troubleshooting and diagnosing problems.

Requirements

• Education

  • CFGS (FP II) in Computer Science or technical qualification.

• Essential Knowledge and Professional Experience

  • At least 1 year in a similar position
  • Knowledge and experience in Linux, Windows, and macOS installation and administration.
  • Knowledge of Linux, Windows and macOS, and its services.
  • Knowledge of all components of laptops, desktops, and personal computer equipment (Hardware and Software).

• Additional Knowledge and Professional Experience

  • Experience as a Helpdesk in a Microsoft environment will be valued.
  • Experience in image management and configuration control on Linux platforms will be valued.
  • Native or advanced level of Spanish and Catalan. Intermediate level of English

• Competences

  • Communication skills.
  • Work well under pressure.
  • Proactivity, responsibility and organizational capacity.
  • Good skills in dealing with users (empathic).
  • Detail-oriented person.

Conditions

• The position will be located at BSC within the Operations Department

• We offer a full-time contract (35h/week), a good working environment, a highly stimulating environment with state-of-the-art infrastructure, extensive training plan, restaurant tickets, private health insurance, support to the relocation procedures

• Work schedule: Flexible entry from 8:30 to 10:00 (from Monday to Thursday work until 18:00, and on Friday work until 17:00)

• Duration: Open-ended contract due to technical and scientific activities linked to the project and budget duration

• Holidays: 22 days of holidays + 6 personal days + 24th and 31st of December per our collective agreement

• Salary: we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona

• Starting date: ASAP

Applications procedure and process

All applications must be submitted via the BSC website and contain:

• A full CV in English including contact details

• A cover/motivation letter with a statement of interest in English, clearly specifying for which specific area and topics the applicant wishes to be considered. Additionally, two references for further contacts must be included. Applications without this document will not be considered.

Development of the recruitment process

The selection will be carried out through a competitive examination system ("Concurso-Oposición"). The recruitment process consists of two phases:

• Curriculum Analysis: Evaluation of previous experience and/or scientific history, degree, training, and other professional information relevant to the position. - 40 points
• Interview phase: The highest-rated candidates at the curriculum level will be invited to the interview phase, conducted by the corresponding department and Human Resources. In this phase, technical competencies, knowledge, skills, and professional experience related to the position, as well as the required personal competencies, will be evaluated. - 60 points. A minimum of 30 points out of 60 must be obtained to be eligible for the position.

The recruitment panel will be composed of at least three people, ensuring at least 25% representation of women.

In accordance with OTM-R principles, a gender-balanced recruitment panel is formed for each vacancy at the beginning of the process. After reviewing the content of the applications, the panel will begin the interviews, with at least one technical and one administrative interview. At a minimum, a personality questionnaire as well as a technical exercise will be conducted during the process.

The panel will make a final decision, and all individuals who participated in the interview phase will receive feedback with details on the acceptance or rejection of their profile.

At BSC, we seek continuous improvement in our recruitment processes. For any suggestions or comments/complaints about our recruitment processes, please contact recruitment [at] bsc [dot] es. For more information, please follow this link.

Deadline

The vacancy will remain open until a suitable candidate has been hired. Applications will be regularly reviewed and potential candidates will be contacted.

OTM-R principles for selection processes

BSC-CNS is committed to the principles of the Code of Conduct for the Recruitment of Researchers of the European Commission and the Open, Transparent and Merit-based Recruitment principles (OTM-R). This is applied for any potential candidate in all our processes, for example by creating gender-balanced recruitment panels and recognizing career breaks etc. BSC-CNS is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other basis protected by applicable state or local law. For more information follow this link