Debt Settlement Liaison I

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary: The Debt Settlement Liaison I, serves as the primary point of contact for Debt Settlement Agencies (DSAs) and Credit Counseling Agencies (CCA) at Resurgent Capital Services. This role involves handling inquiries from DSAs, negotiating settlement plans, reestablishing failed plans, and monitoring payment adherence. The Liaison also manages incoming offers, letters, and payment processing, fostering positive relationships with the DSA’s while ensuring all activities align with company standards and compliance requirements. The Debt Settlement Liaison I will report directly to the Debt Settlement Supervisor.

Roles and Responsibilities:

• Respond promptly to DSA and CCA inquiries, including processing payments, handling drop notices, conducting negotiations, and addressing general account questions.

• Initiate inbound and outbound communications via email and phone to negotiate arrangements on unsettled inventory.

• Ensure daily work plans are completed efficiently, prioritizing tasks to meet established deadlines.

• Accurately document all account changes and interactions with DSA and CCAs to maintain data integrity.

• Maintain accuracy and integrity of account data through meticulous documentation of account changes and interactions.

• Monitor and maintain repayment plans to ensure compliance with agreed terms, reporting any issues to DSA or CCAs.

• Handle additional tasks such as daily reporting and special assignments as directed.

• Build and sustain professional relationships with DSA and CCAs by managing inventory distribution on daily, weekly, and monthly bases.

Skills & Qualifications:

• Customer Service Excellence: Demonstrates outstanding communication and interpersonal skills to foster strong relationships.

• Independent Learning & Critical Thinking: Adapts quickly to new information and uses logical reasoning to resolve complex issues.

• Problem-Solving & Negotiation: Effectively manages disputes and secures mutually beneficial resolutions.

• Attention to Detail: Maintains a high standard of accuracy in all aspects of account management and data handling.

• Time Management & Organization: Prioritizes tasks efficiently to meet deadlines in a fast-paced environment.

• Technical Proficiency: Advanced understanding of Excel, including data analysis, reporting, and bulk processing tools.

• Ethics & Integrity: Exhibits professionalism, reliability, and adherence to ethical guidelines.

• Experience: 1-2 years of relevant experience, ideally in a call center, collections, or credit industry environment

• Experience: Familiarity with state, federal, and FDCPA compliance guidelines is highly desirable.

Educational Requirements:

• High School Diploma or GED is required.

• Four-year college degree is preferred.

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.