GUCCI Client Advisor - Madrid Serrano

Summary

About Gucci Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Description

The Gucci Client Advisor is a key ambassador for the Maison, actively contributing to achieving store sales targets and key performance indicators.

Through an exceptional sense of style, strong product sensitivity, and a genuine passion for fashion culture, the Client Advisors deliver a distinctive and memorable client experience, building long-lasting relationships while consistently embodying Gucci’s values, image, and standards.

KEY RESPONSIBILITIES

Client Experience & Relationship:

• Deliver an outstanding, personalized and elevated client experience, before, during and after the sale, exceeding client expectations at every interaction

• Build strong and authentic relationships with clients, placing them at the center, actively listening to their needs and anticipating future desires

• Develop and nurture a solid client portfolio to ensure a proactive, loyal and growing business

Styling, Product & Fashion Culture

• Demonstrate excellent product knowledge and strong sensitivity to materials and craftsmanship

• Create personalized, versatile, and timeless looks, acting as a stylist and trusted fashion advisor for the client

• Express a deep passion for fashion, trends and contemporary culture, translating them into relevant and inspiring styling proposals

• Confidently connect product storytelling with client lifestyle, reinforcing emotional engagement and desirability

Sales & Business Performance

• Drive individual sales performance and achieve KPI targets with a strong business mindset and entrepreneurial approach

• Identify and maximize business opportunities through effective use of clienteling tools

• Contribute actively to category performance and overall store results

Team & Store Contribution

• Collaborate proactively with colleagues and management, fostering a positive team spirit and collective success

• Support front and back-of-house activities when needed, contributing to smooth daily operations

• Uphold visual merchandising standards and ensure product presentation reflects Gucci’s image

• Act with professionalism, transparency and authenticity in all internal and external interactions

PROFILE & REQUIREMENTS

• Previous experience in high-quality client service environments, preferably in fashion, luxury retail, accessories or luxury hospitality

• Strong fashion sensibility and genuine passion for fashion culture and styling

• Natural client-oriented mindset with strong relationship-building skills

• Business-driven, proactive and results-oriented, with an entrepreneurial spirit

• Excellent communication skills, with the ability to create genuine and lasting client connections

• Team player with a collaborative attitude and strong sense of responsibility

• Comfortable using digital tools and applications; quick learner with new technologies

• Ability to thrive in a fast-paced environment, multitask and prioritize effectively

• Flexible to work a retail schedule, including weekends and holidays

• Fluency in English and local language; additional languages are a plus

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type Regular

Start Date 2026-06-22

Schedule Full time

Organization Luxury Goods Spain, S.L.