Conseiller, Administration de régimes de retraite

• Montreal, Quebec, Canada

• Toronto, Ontario, Canada

• Full time

WTW's Retirement consultants have extensive experience working with organizations of all types and sizes. We have worked closely with clients to develop some of the most advanced techniques in plan design. We combine expertise in both pension and investment consulting, allowing us to support organizations worldwide in the design, management, and administration of all types of pension plans, as well as related communications.

The Role

As a Consultant, Outsourcing Services – Retirement, you will provide clients with a wide range of recurring services related to defined benefit plan administration, participate in various special projects, and offer other ad-hoc support services to clients. You will act as the daily project manager, contributing to client management and participating in special projects, while also mentoring less experienced senior analysts.

Please note that sponsorship or assistance for obtaining non-immigrant work visas is not offered for this particular job opening.

In this role, you will have the following opportunities:

• Act daily as the primary point of contact for clients regarding service delivery.

• Address and resolve complex issues, including those escalated by clients and colleagues.

• Review the work and deliverables of analysts.

• Escalate issues to administrators, as needed.

• Enhance your expertise in pension plan design and administration.

• Benefit from a well-defined career path, and opportunities for professional development and advancement.

• Work with the best talent in the industry using cutting-edge tools and resources.

• Collect, process, reconcile, and review participant data; identify and resolve issues as they arise.

• Resolve more complex questions and problems related to plan provisions raised by less experienced analysts.

• Track and update documents according to guidelines.

• Utilize WTW's professional excellence tools and concepts to ensure efficient and quality service delivery.

• Comply with plan texts and government regulations in plan administration.

• Manage and coach the team to monitor progress against established budgets, quality standards, and timelines.

• Execute projects to meet or exceed client expectations.

• Increase efficiency within client teams by finding ways to improve processes.

• Develop and train less experienced senior analysts.

This position is hybrid with regular office presence (approximately 3 days per week expected).

Job Requirements

• At least 10 years of experience in defined benefit plan administration and manual calculations.

• Bachelor's or Master's degree in Mathematics or Statistics, Finance, or any other specialization with a sufficient number of quantitative courses, and a strong academic record.

• Solid understanding of the fundamental principles of defined benefit plan design.

• Strong analytical and problem-solving skills.

• Solid expertise in Microsoft Office Excel and Word applications.

• High attention to detail.

• Professional and client-focused approach with colleagues and mandates.

• Looking for experiences that can change perspectives or provide opportunities to learn new things.

• Organizational skills, ability to prioritize, work independently, and manage multiple projects simultaneously within deadlines.

• Ability to communicate fluently in both French and English, both orally and in writing.

Equal Opportunity Employer.