Process Expert, Yard E2E Excellence, ACES, Yard E2E Excellence

As a Process Expert within the ACES Yard E2E Excellence team, you will own and drive initiatives that transform yard operations across Amazon's transportation network. You'll design and implement systems, standard work, and performance metrics that maximize compliance, productivity, and continuous improvement — leveraging Lean and Six Sigma methodologies to deliver measurable results across TOM operations.

This is a role for someone who love solving complex operational problems with data, and can influence change across teams without direct authority.

Key job responsibilities

• Process ownership: Map yard processes E2E, identify and measure waste, and design solutions that eliminate it — driving toward automation and operational excellence.

• Problem solving: Define problems, conduct root cause analysis (5-Why, fishbone, DMAIC), test and validate solutions, and design scalable roll-out plans with robust control mechanisms.

• Benchmarking & standards: Create benchmark rates across yard process paths, establish standard work, conduct time studies, and build audit processes to sustain gains.

• Financial modelling: Build clear financial models for improvement initiatives and collaborate with Finance to establish project-level reporting and ROI tracking.

• Stakeholder communication: Write business proposals tailored to diverse audiences, adjusting depth and style to the audience. Proactively communicate project progress, risks, and network impact.

• Cross-functional partnership: Build strong partnerships with operations field leaders, technology teams, and other Amazon business units to identify opportunities, share best practices, and deploy initiatives on-site.

• Change management: Drive adoption of process changes across the network without direct reporting lines, using data-driven approaches and scalable mechanisms to deliver within agreed timeframes.

About the team The Yard E2E Excellence team sits within ACES and is part of STEP. We focus on making yard operations — shunting, cross-dock, trailer management — faster, safer, and more efficient across the European network. We combine data-driven problem solving with hands-on process expertise to set the standard for yard performance.

If you enjoy seeing your improvements scale across dozens of sites and directly impact thousands of associates, this is the team for you.

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business

• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems

• Experience in process improvement

• Experience in process improvement

• Knowledge of analytic tools

• Knowledge of general AI tools

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