Country Manager - Ireland

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Country Manager - Ireland

Role and responsibilities:

Maintain primary responsibility for managing all customer relationships, innovation, and growth opportunities within Ireland. This will include providing strategic customer solutions and achieving mutual goals through leveraging cross functional project teams, technology, systems, and processes in order to prioritise and proactively deal with customer requirements.

Key accountabilities of the role:

• Responsible for all account management activities for all Irish Customers in the market, including monitoring customer satisfaction with MasterCard’s products and services.

• Design and execute strategic and tactical plans to enhance customer growth and partnership, deliver against all key segments and objectives agreed within the context of agreed growth plans and commitments.

• Develop strong and enduring customer relationships in order to execute against mutual agreed objectives across all operational functions (fraud, marketing, operations, payments, technology updates) based on a strong understanding of Customer strategy.

• Identify and promote strategic development opportunities that will drive partnership innovation and growth.

• Implement customer solutions that enhance mutual business efficiencies and growth.

• Develop strong internal relationships within MasterCard and deliver consulting services to help the customer to achieve their business goals and differentiate MasterCard from the competitors.

• Leverage MasterCard brand sponsorship properties and product management resources to deliver exceptional customer value.

• Partner with Customer Delivery Teams to resource to identify, implement value adding processing solutions.

Profile, Key requirements and competencies:

• Extensive account management skills and sales experience

• Collaboration and partnership approach to achieve best outcomes for customers / stakeholders.

• Strong influencing and negotiation skills.

• Demonstrate leadership capabilities in building, leading, and developing high performance teams.

• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.

• Extensive Ireland market and payment industry knowledge and networking.

• Have an entrepreneurial approach and vision.

• Strong analytical skills from a product management/profitability perspective.

• Outstanding communication skills from a written, verbal and presentation perspective.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.