Sr. Manager, B2B Field Service Operations

Position Summary

Headquartered in Plano, Texas, Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Role & Responsibilities

The Sr. Manager, B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image. This has direct correlation to service reason for sale our products and gain customers loyalty.

• B2B Hotels TV proactive service project management

• CFA, RCLL & Inspire service account/relationship management

• LFD/HTV/Monitors escalations team management

• Operation inventory stock monitoring, forecasting and management

• Coordinated and mentor Control Tower agents on escalations as T1 support

• Customer Facing Support

• RSM support and Management

• VOC management for sales/customers

Minimum Qualifications:

• Bachelor’s Degree with 8+ years of related experience

• Soft Skills and professionalism with internal and external stakeholders

• Service Operations knowledge

Skills and Qualifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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