Sales Programme Manager - GVI

Position Summary

Galaxy Value Innovation (GVI) is responsible for driving the Lifecycle of Samsung devices in the areas of Trade-in, Refurb & Certified Renewed (CRN).

As GVI Programme Lead, you will be driving the revenue through a blend of partner management, sales analytics and operations. This role includes owning the market understanding that shapes our strategy.

This scope includes, but not limited to:

• Partner Management & Sales

• Market Intelligence & Analytics

• Playbook & Policy Development

Role and Responsibilities

Reporting to the Head of GVI, this role sits at the intersection of commercial, analytics, and sales execution.

This role holds full commercial ownership of a significant secondary market spanning the UK and Europe. You'll be responsible for protecting and growing that value — standardising the remarketing model across the region and building new revenue-generating frameworks, including Certified Renewed and refurbished channel sales strategies.

This is a commercially-driven role built on strong analytics. The models and insights you produce won't sit on a shelf — they'll directly shape pricing, channel mix, and partner economics.

Your key responsibilities

This position requires strong collaboration across functions and subsidiaries; stakeholder management is critical to converting analysis into realised revenue.

• Revenue & Channel Growth: Own the secondary-market revenue line (Virtual) across the region. Identify and build new routes to

• Subsidiaries coordination and management: Actively collaborate with the operation of GVI with the Leads/ Heads of GVI in subsidiaries. Aligning local markets’ operations and sales roadmap with Suwon Office (HQ) strategic direction

• Partner Operations: Run processes with buyers and manage service-provider performance to maximise recovery rates, ensuring the partner network delivers consistently to commercial KPIs and quality standards.

• Market Insight to Commercial Action: Develop and maintain an accurate view of European secondary markets - residual value performance, competitive benchmarks, channel dynamics, and partner economics - and convert that view into pricing, channel, and partner decision.

• Programme Deployment: Work with subsidiaries and cross-functional teams to plan and roll out revenue-generating GVI initiatives, including the Samsung Certified programme, new trade-in mechanics, and European recommerce activity, tracking the commercial return of each.

• Stakeholder Engagement: Engage subsidiary teams, central functions, and external partners to drive alignment behind the commercial agenda and accelerate delivery of GVI revenue priorities.

• Performance Tracking: Define and monitor the metrics that show whether programmes are generating value, and use those insights to reallocate effort toward the highest-return activity.

• Planning: Contribute to the GVI planning cycle, ensuring the analytical inputs, and programme milestones are in place to support European delivery

Skills and Qualifications

To be successful, you will possess the following skills and attributes:

• Commercial & Analytical Capability: Comfortable working with large, imperfect datasets across markets, building structured models, and turning them into defensible commercial conclusions that drive revenue and margin. Evidence of this kind of value-generating work in prior roles is essential

• Independent Delivery: Able to take a brief and produce finished, executive-ready, commercially-grounded work without close supervision

• Communication Across Levels: Confident communicating with working-level subsidiary teams through to president audiences

• International Experience: Track record of working in multi-cultural, cross-border environments with sensitivity to different working styles

• Cross-Functional Delivery: Experience operating in virtual, cross-functional teams spanning sales, marketing, finance, and operations

• Driving Change Through Influence: Able to deliver complex, multi-stakeholder projects and move revenue initiatives forward without direct authority

• Communication and Presentation: Strong written and verbal communication, with the ability to present complex commercial topics clearly to senior audiences

• Fast Learner: Quick to get up to speed on unfamiliar topics and confident operating in

Benefits of working at Samsung include:

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

Partner Colleague Information:

• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency

• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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