Manager - Business Solution

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

Primary Responsibilities (including but not limited to):

• Execute hands-on operational set-ups in M&G systems for new client mandates, fund launches, account openings, lifecycle changes and other onboarding events, covering:

  • Fund structures, Asset and Share class and legal setup
  • Co-ordinates Custody account and market specific opening
  • Market and instrument configurations
  • Derivatives (ETD/OTC) setups including associated collateral/clearing arrangements.
  • Set up standing instructions where applicable

• Ensure all set-ups are completed with 100% accuracy and within agreed SLA/timelines to support time-to-market objectives.

• Liaise with external custodians, administrators, brokers and other third-party providers to provide necessary data and documentation for their operational set-ups; track progress and escalate issues to ensure timely completion.

• Respond to and resolve operational queries and exceptions related to set-ups; coordinate with internal teams and suppliers to remediate breaks or gaps.

• Maintain detailed, auditable records of set-up activities, decisions and supporting documents in line with internal controls and compliance expectations.

• Collaborate with peers to produce checklists, templates and runbooks that standardise set-up activities across asset classes and product types.

• Support the Senior Manager / AVP by providing input to operational readiness checkpoints and by preparing evidence or documentation required for go live approvals.

• Participate in post-implementation checks for assigned set-ups to confirm operationalisation and identify any follow-up actions.

• Help identify opportunities for process improvements, standardisation and small automation initiatives; support UAT for system changes related to set-up processes.

• Provide on-the-job guidance and knowledge transfer to more junior colleagues (Senior Analysts / Analysts) on system configuration standards and best practice.

• Adhere to all regulatory, compliance and risk-management requirements when performing set-ups; escalate control issues promptly.

Scope & Interfaces

Internal

• Business Solutions (Senior Manager / AVP / VP)

• Onboarding Specialists

• Business Analysts

• Project Manager

• Investment teams

• Client Service

• Custody

• Legal

• Operations and Technology.

External

• Custodians,

• Fund administrators

• Counterparties

• Clearing brokers

• Collateral managers

• Other third-party service providers.

Knowledge, Skills, Experience & Educational Qualification

Education and experience Requirements:

• 3-5 years’ relevant experience in fund operations, client onboarding, custody or related investment operations roles with hands-on system configuration experience.

• Practical experience performing operational set-ups across fund structures, custody arrangements, market/instrument configurations, Standing instructions and derivatives-related parameters.

• Basic understanding of fund structures (UCITS, AIFs, OEICs, SICAVs).

• Experience interfacing with custodians, administrators or third-party providers to provide information and resolve setup requirements (includes SSI set up issues)

• Strong attention to detail and demonstrable track record of accuracy in operational tasks.

• Excellent stakeholder management and communication skills, with the ability to gather requirements and explain technical set-up details to non-technical stakeholders.

• Good organisational skills and ability to manage competing priorities and multiple concurrent set-ups.

• Basic project/task management capabilities: use of checklists, logs, status updates and escalation routines.

• Proficiency with Microsoft Office; familiarity with industry platforms (e.g., BRS, Aladdin, or equivalent) is desirable.

• Desirable:

  • Experience with derivatives (ETD/OTC) set-ups and collateral/clearing parameters.
  • Exposure to automation, RPA or data-quality initiatives related to onboarding or setup activities.
  • Experience producing or contributing to management information (MI) on operational metrics.

Qualifications Essential:

• Degree or equivalent qualification in finance, business or a related discipline, or relevant professional experience.

• Desirable:

  • Industry certifications in fund operations, custody or regulatory compliance.

Behavioural competencies / Personal attributes

• Meticulous: strong focus on accuracy and evidence-based working.

• Collaborative: works closely with colleagues and third parties, shares knowledge and supports team outcomes.

• Client-focused: prioritises outcomes that enable smooth client onboarding and fund launches.

• Proactive: anticipates information needs, follows up with stakeholders and drives resolution of blockers.

• Accountable: takes ownership of set-ups and escalates when required to meet timelines.

• Adaptable: comfortable working with varying asset classes and changing priorities

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.