Customer Services Executive / Scheduler

Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.

We believe that leaving a mark is a true challenge and opportunity for every one of us. We believe that leaving a mark is a sign of trust and impact. We believe that leaving a mark is a bond with the future. We believe that leaving a mark is proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust.

Responsibilities:

• The scheduler is in charge of organizing the audit, according to contract specification (audit time and auditor allocation according to the scope and level of risk defined at contract review stage) as described Production, Audit Preparation.

• Maintain records for signed contracts, create job files, schedule dates for certification, allocate auditors & assign the Team Leader for audit.

• Select the competence audit team.

• Prepared & provided auditor pack.

• Scheduled and co-ordinated with clients for submission of documentation for review.

• Liaised & co-ordinated with clients on audit schedule.

• Arranged traveling arrangement for Auditor (i.e., ferry booking, air-ticket reservation, liaise with the other part for local transportation pick up, hotel accommodations, etc.,) for overseas assignment.

• System database updating.

• Any other job functions assigned from time to time.

Requirements:

• At least a Diploma holder (any field) from recognized academic institution;

• Able to communicate in Bahasa Melayu and English (speaking and writing);

• Able to work as a team with minimum supervision;

• Have a willingness to learn and gain new knowledge;

• Familiar with current IT application for writing, reporting and communication (example: MS Office, ZOOM/MS Teams, emails, website usage, etc).

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.

#ShapingaWorldofTrust #leaveyourmark