GBS - Customer Service - Order Management Analyst

City: Ciudad de Mexico

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

Responsible for ensuring accurate and timely customer order fulfillment while generating insights and reports that support continuous improvement in service performance. This role combines operational execution with data analysis to enhance decision-making and drive service excellence for the US market.

Your responsibilities

• Manage the end-to-end order fulfillment process, from order entry to delivery.

• Coordinate with internal teams (planning, logistics, sales) to meet customer service level agreements.

• Conduct regular audits to ensure order accuracy and resolve discrepancies.

• Generate periodic reports (daily, weekly, monthly) to monitor service performance and key metrics.

• Analyze historical and current trends to identify risks, opportunities, and patterns.

• Track and monitor KPIs, ensuring accurate measurement and communication.

• Propose new or adjusted indicators to improve performance evaluation.

• Maintain and update dashboards and databases used for reporting and analysis.

• Prepare executive presentations with key findings and data-driven recommendations.

• Ensure compliance with internal policies and external regulations related to customer service processes.

The experience we're looking for

• Substantial experience in customer service, order management and fulfillment.

• A strong track record of collaboration and team work.

• Comprehensive knowledge of planning, logistics and customer service

• Solution-oriented approach to complex challenges, with a focus on process improvement.

• Business acumen, paired with expertise in supply chain management and production optimisation.

• Improvement of Data Visualization

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management, Analytical thinking, Data visualization, Process improvement, Effective communication, Cross-functional collaboration.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Segment: Nutrition, Counseling, Healthcare