GBS - Customer Service Violations & Compliance Analyst

City: Ciudad de Mexico

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The mission of the Compliance Analyst is to ensure that customer compliance fines are accurately reviewed, validated, disputed when appropriate, and communicated to relevant stakeholders (Customer Service, Warehousing, Transportation, and Finance) to achieve optimal OTIF and all other customer Violation performance; identifying bottlenecks and opportunities to business leaders for solutions.

Your responsibilities

• Data Analysis: monitoring and analyzing large volumes of data related to order processing, delivery volumes, and shipment tracking to identify trends and areas for improvement. Supporting attainment of backup documentation (BOLs, PODs, and photo / written evidence)

• Performance Reporting: generating regular reports on OTIF and other customer Violation metrics, highlighting areas where performance is below expectations and identifying root causes / trends

• Root Cause Analysis: investigating issues causing missed delivery deadlines or incorrect order quantities to determine the underlying problems within the supply chain

• Cross Functional Interaction: communicating with Customer Service, Warehousing, Transportation, and Finance regarding Reckitt’s customer Violations, including customer expectations and Reckitt’s non/compliance

The experience we're looking for

• Substantial experience in supply chain and customer service.

• A strong track record of knowledge in compliance & violations focusing in supply chain.

• Comprehensive knowledge of customer & clients platforms (SAP, Oracle, etc.)

• Solution-oriented approach to complex challenges, with a focus on process improvement.

• Dispute & validations.

• Understanding of supply chain management principles and key performance indicators (KPIs)

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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