Order Management Coordinator - 60%

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.

Job Description

As an Administration & Order Management Officer, you will play a key role in supporting our operational teams and ensuring the smooth administration of customer orders, invoicing processes, and logistics coordination.

Your main responsibilities will include:

• Managing and coordinating customer orders from receipt through to invoicing

• Registering customer orders in the ERP system and maintaining related planning files

• Preparing customer invoices, including down payment invoices and subsequent settlements

• Ensuring accurate billing in close collaboration with operational teams

• Monitoring customer order backlogs and ensuring alignment between invoices and customer purchase orders

• Maintaining data quality and supporting master data management processes

• Reconciling Order Management reports with financial and General Ledger reports

• Preparing sales and operational statistics

• Supporting accounts receivable activities and collaborating with the Shared Service Center on collections

• Creating and managing master data requests

• Supporting procurement and material ordering activities

• Coordinating with internal logistics teams to ensure efficient service delivery

• Providing administrative support, including reception duties where required

• Participating in internal training activities and supporting knowledge sharing within the team

• Ensuring compliance with SGS quality, health, safety, environmental and integrity standards

Qualifications

You are an organized and proactive administrative professional who enjoys working in a dynamic environment and collaborating with multiple stakeholders.

You bring:

• Commercial or business administration education, ideally with a focus on finance, accounting, or order management

• Several years of experience in an administrative, customer service, order management, or commercial support role

• Experience working with ERP systems (knowledge of Oracle/BOSS Order Management is an advantage)

• Strong MS Office skills, particularly Excel, Word, and Outlook

• Excellent organizational and prioritization skills

• Strong attention to detail and accuracy

• Good communication and interpersonal skills

• A proactive, solution-oriented mindset

• The ability to work effectively under pressure and manage competing priorities

• Fluency in German & English

Additional Information

If you are a motivated administrative professional who enjoys working at the interface of customers, operations, and finance, we look forward to receiving your application.