Account Manager Intern

Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Senior Account Manager, you will play a key role in developing the food business with top partners in Morocco.

THE JOURNEY

• Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.

• Onboard new partners on our platform by providing them all the necessary tools and information to start working.

• Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM.

• Tracking and reporting of performance metrics.

• Lead partnership renegotiations to establish a strong working collaboration grounded on sustainable economics for both parties.

• Get feedback from our partners and translate it into product, marketing and operations improvement.

• Own partner’s assortment → category management.

• Prepare reports and dashboards to present to partners and use as a source of operational improvements.

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• Commercial & easy going attitude

• Analytical mindset

• Problem solver, look for the root-cause of the problem and go for it till make things happen.

• Perfect written and spoken communication

• Customer obsession

• Proactive, organized, and obsessed with details

• An empathetic, inclusive and curious attitude

• English is mandatory, along with French & Arabic.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!