Lead Service Representative - PCS Travel Team

Join us as a Senior Service Representative and become the technical expert our customers rely on. You'll deliver hands-on service excellence while identifying opportunities to strengthen partnerships and drive business growth through trusted solutions.

What will you do?

This Lead Field Service Representative - PCS Travel Team position will sit within our U.S. Services business, specifically our ASCO Services team. While this role does not have direct management responsibility of others, the Lead Field Service Representative will help the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other Field Service Reps in the district as well as take on some leadership responsibility in customer interactions as directed by the Services Manager.

As Lead Field Service Representative - PCS Travel Team, you will:

A PCS Specialist is responsible for providing preventative maintenance and repair services on ASCO equipment located at the customer’s establishment. The PCS Specialist operates independently in the field with limited supervision and demonstrates mastery of all brands of Automatic Transfer Switches (ATS), perform complete PCS start up on projects unassisted as the lead technician. Demonstrate proficiency of all ASCO communication products. A PCS Specialist must be able to successfully complete and demonstrate all functions and responsibilities of an FSR and a SR FSR

This is a designated travel position where a qualified PCS Specialist travels to customer sites for extended durations. The PCS Specialist is assigned to jobs such as complex mods or startups that can last more than a year and include overseas assignments. This position requires strong technical capability as well as project management and detailed job reporting. A PCS Specialist must be able to successfully complete and demonstrate all functions and responsibilities of a Systems FSR as detailed below.

A Typical Day for You May Include:

• Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.

• Ability to handle any job without onsite support from other techs from a technical level.

• Maintain current passport and ability to travel overseas as needed

• Maintain the ability to work away from home for up to three consecutive weeks at a time (includes weekends) on a rotational basis.

• Keep all other core responsibilities and job performance in good standing

• Work as assigned by local district manager when not away on assignment.

ESSENTIAL:

Maintenance and repair of Automatic Transfer Switches (ATS), Power Control Systems (PCS) and Communication products

ATS:

• Performs all service functions (startup, maintenance, troubleshooting, repairs, and modifications) on all ASCO ATS product lines as well as other common manufacturers’ ATS

• Ability to interface and add ATS’ to a new PCS (engine start, load shed, communications)

PCS:

• Accurately markup PCS drawings during startup

• Demonstrates ability to respond to and resolve all PCS trouble calls

• Performs startup on Standby PCS systems as the lead FST, interfacing with various other trades, contractors and owners’ representatives

• Performs PCS modifications

Communications:

• Install, configure, test and troubleshoot all ASCO communications products including, CPMS

• Perform field modifications/changes on operator interface terminal (OIT) products

FSR Leadership

• Write appropriate Methods of Procedure (MOP) for all ATS or PCS service activities as required

• Demonstrate the ability and willingness to qualify Field Service Representatives in ATS, PCS and communication product skills requirements

• Ability to take the lead role on a PCS commissioning project and be the day-to-day on-site manager, interfacing directly with other trades, contractors and/or end users involved in the project.

• Ability to work effectively across departmental boundaries within ASCO including the Engineering Department, Project Managers and the Sales organization

• Demonstrate the ability and willingness to mentor FSRs and SR FSRs

Service Administration and Reporting

• Complete ATS maintenance reports including summary page, equipment list, recommendations and ATS data sheets

• Accurately maintain and perform parts and tooling inventory counts

• Recognize service opportunities in the field and communicate them through proper channels

• Respond to and coordinate service delivery for emergency service requests within territory

INTERACTIONS:

Daily interactions include the District Service Manager, Customers, Contractors, peers, Service Administration team, ASCO cross functional teams (e.g., Sales, Project Management, Product Management and Engineering)

WORKING CONDITIONS:

• Must be willing and able to work nights, weekends, and holidays, as needed to meet customer requirements.

• Travel is required. Willingness to travel outside of assigned territory, including overnight stays, as necessary to meet customer requirements.

• Possess and maintain a valid driver’s license

This may be the next step in your career journey if you have:

• Leadership skills necessary to mentor and support team members in the field.

• Customer engagement skills required to support the Power Services Manager in key interactions with customers.

• 7+ years’ work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.

• Exhibited leadership skills among peer group(s).

• Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.

• Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.

• Demonstrated report and project summary writing skills.

What qualifications will make you successful for this role?

EDUCATION and/or EXPERIENCE:

• Job related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician)

• Technical School Certification or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications

COMPETENCIES:

• Ability to read electrical schematic drawings

• Ability to read and understand electrical one-line diagrams

• Ability to use appropriate test equipment to troubleshoot and diagnose problems with Automatic Transfer Switches and Power Control Systems

• Demonstrate appropriate application of Personal Protective Equipment (PPE)

• Ability to determine how long a repair will take and set/changes appointments, accordingly, anticipates problems and adjusts scheduled appropriately, updates work schedule calendar accordingly (if applicable).

COMPUTER SKILLS:

• Microsoft Office programs including Word, Excel, and Outlook

• ASCO business/work order systems

• Knowledge of PLC programming software to communicate with the PLC to upload, download programs as needed

PHYSICAL REQUIREMENTS:

While performing PCS Specialist job duties, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl, talk, hear and smell. The PCS Specialist is frequently required to sit, climb or balance. Required vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have the ability to regularly lift at least 50 pounds. Must be able to work in an outdoor environment. Must be able to wear required Personal Protective Equipment (PPE).

Bring your technical talent to a team that values excellence — apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.