Mid-Level
After Sales Service Specialist
Job Title: Product Service Manager
Location: Livorno, Italy
About the Role: We are looking for a hands-on and technically proficient Product Service Manager to ensure the highest standards of installation, commissioning, and after-sales support for our earthmoving machinery products. This role is critical for maintaining customer satisfaction and operational excellence across the region.
Key Responsibilities:
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Oversee on-site installation, commissioning, technical training, and after-sales service support for earthmoving machinery products.
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Coordinate local service partners or technical teams to guarantee delivery quality and adherence to timelines.
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Troubleshoot customer problems on-site and provide effective technical solutions.
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Gather user feedback to contribute to product experience optimization.
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Collaborate closely with the sales team to enhance customer satisfaction and drive repeat business.
Requirements:
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Minimum 3 years of hands-on experience in earthmoving machinery products service delivery, technical support, or field service roles.
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In-depth familiarity with earthmoving machinery product mechanics, operational procedures, and common fault resolution.
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Professional proficiency in English for seamless collaboration with technical teams.
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An educational or professional background in fields like mechanical maintenance, mechatronics, or engineering services is preferred.
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Ability and willingness to undertake travels, with strong problem-solving skills in field settings.
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